Posting Job Description
This role works directly with multi-functional teams to develop new content as well as review current support content, meet with product owners, customer support, user experience, and legal to ensure content is up-to-date, consistent and adheres to the brand voice.
Must demonstrate a strong understanding of best practices in copywriting, have experience using content management systems (e.g., Drupal, Salesforce Knowledge) and exhibit excellent communication skills. Must be able to manage large-scale content projects, including new product launches and content audits.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Author content and instructions as assigned.
Write clear and persuasive copy for different media platforms.
Revise, edit and proofread content according to style and accessibility guidelines.
Research solutions and write persuasive and appealing product positioning.
Ensure content addresses customer call drivers and pain points.
Participate in team collaboration and peer content sessions.
Communicate effectively with team members to seek information and resolve questions regarding any aspect of projects.
Must have knowledge of standard concepts, practices, and procedures of writing copy for print, Web, and audio-visual media.
Blend an array of ideas and concepts into a single cohesive message while maintaining the voice of the business.
Other duties as requested.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Shows excellent command of the English language with a knack for sentence structure and grammar
Excellent written and verbal communication skills
An articulate speaker and writer who is able to present ideas clearly
Open to constructive feedback and understands that revision is an essential part of the creative process
A team player comfortable in a collaborative environment
Must be a highly creative and innovative thinker who loves participating in the creative process from brainstorm to launch
Organized, self-sufficient, and self-motivated
Ability to learn and adapt quickly to a dynamic and fast-paced environment
Ability to work under the pressures of tight deadlines, multiple projects and other demands
Bachelor's degree in English, journalism, marketing, public relations, or related field, or equivalent work experience
Related Work Experience
Project management experience
Experience in media or telecommunications industries is a plus
Exposure to moderate noise levels
Time Warner Cable