Copier / Printer Field Service Technician - W. Springfield, MA

Connecticut Business Systems West Springfield , MA 01089

Posted 2 months ago

We have a fast-paced and exciting opportunity for you to be a "Customer Service Hero" as a Printer Field Service Technician!

It is important that our Field Service Technicians do these 3 things well:

  • Repair and perform preventative maintenance on black & white and color digital copiers, faxes, printers and scanners.

  • Troubleshoot network printing and network scanning capabilities of digital multifunctional equipment.

  • Provide seriously outstanding service to our internal and external clients. It is imperative that their copiers and printers are working correctly, and that our clients receive top-notch service at all times. Additionally, we want every member of our team to be a positive force within CBS.

We are CBS, A Xerox Company. We help our clients save time, environment, and financial resources by improving how they print, scan, and manage files. Does that sound boring? Well, consider this; a gallon of printer ink costs more than gasoline, milk, and wine! Companies need reliability in our products and services to manage these costs, and as a Field Service Technician, you are the hero that keeps things running smoothly.

We should also mention that we think we're a great place to work, but just don't take our word for it: The Hartford Business Journal named CBS one of the Best Companies to Work for in Connecticut the last 5 years in a row!

Here is what we are looking for in your background, to make sure this is a mutually great fit:

  • Hands on experience and passion for fixing and repairing anything mechanical and/or electronic

  • Someone who loves to analyze mechanical and/or electronic failures/breakdowns, figure out how to fix them and get them working again

  • Superior time management skills and RELIABILITY. Our customers are counting on you. If you are a "10 minutes early is on time, and on time is late" person, this is what we need! If you are an "always running behind, something's always coming up" person (and c'mon, you know who you are!), this role is not the best fit for you.

  • Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.

  • Ability to lift 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. Again, this is an extremely active position that requires walking, standing, squatting, and bending for over 50% of the workday.

  • Brownie points for A+ certification and/or Networking skills.

Do you have what it takes? Here is what success looks like in 30 days:

  • You have completed new hire training, and built a solid foundation of knowledge of CBS, our clients, and our customer service culture.

  • You have established a thorough understanding your daily workload, including the energy and positive attitude that it will take to maintain client satisfaction.

  • You have begun to deliver great customer service as you complete calls on copiers, with the assistance of your direct manager.

  • You have completed at least 50% of the technical training courses on the devices in your portfolio.

  • You have maintained a functional parts and supplies stock to properly maintain and support the equipment within your territory.

In addition, here's what success looks like in 60 days:

  • You've completed 100% of the training courses required to fully support the equipment assigned to you.

  • You are actively and correctly completing service calls on copiers independently, and earning high scores on client satisfaction surveys.

  • You've completed your first stock audit with no variance.

  • You're completing semi-monthly 1-1 meetings with your direct manager to celebrate successes, address and resolve challenges, and discuss career development.

Last but certainly not least, we offer great benefits, including:

  • Full medical/dental/vision, and a company contribution to a Health Savings Account

  • Paid Time Off plus 10 paid holidays, including personal days

  • 401(k) with generous match

  • A company issued phone and laptop

  • A company leased vehicle (includes gas, insurance, maintenance, taxes and detailing) via payroll deduction

  • The opportunity to earn the annual President's Club Trip for you and your guest.

CBS is an Equal Opportunity/ AA Employer M/F/D/V, and maintains a drug-free workplace.

No calls / no recruiters

Keywords: copier tech, technician, printers, imaging, field engineer, field service technician, repair technician, business solutions, business systems, workflow, copier technician, printer technician, office systems, desktop


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Copier / Printer Field Service Technician - W. Springfield, MA

Connecticut Business Systems