Coordinator, Women's Case Management

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Family Health Centers of San Diego (FHCSD) is looking for a Women's Case Management Coordinator. Working as a member of a dynamic care team the Women's Case Management Coordinator is responsible for assisting with the daily operations for Women's Case Management work. Duties include training staff, identifying areas for improvement, collecting departmental data, and creating reports. In addition, the Coordinator serves as a subject matter expert for referrals, assisting in resolving difficult referrals and working closely with health plans to obtain updates and settle authorization discrepancies and inconsistencies.

Responsibilities:

• Collects and disseminates performance and status data; serves as an information resource for Women's Case Managers; provides guidance and resolution options to staff regarding complex and difficult cases.

• Follow-up on 100% of all positive results for cancer within 72 hours. 100% of positive DETEC cases must be followed up within two months.

• Meets minimum productivity standard daily and reports data to supervisor daily adhering to processes and guidelines.

• Performs other duties as assigned.

• Provides direction to Case Managers to best manage patient cases, ensures updated referral information, and assists with internal audits.

• Provides supportive services such as eligibility determination, enrollment assistance, and patient education and support, including event support.

• Routinely tracks and manages patients to ensure timely care needs are completed and follow-up care is received as indicated and documented.

• Trains and directs staff on work processes, maintains updated training materials, and assists with audit preparation.

• Works on special projects, assists with reporting needs and supervises as needed.

Requirements:

• At least 3 years of experience in healthcare, with 1 year of experience in women's health.

• Bachelor's degree in public health, healthcare administration, business administration, or closely related field preferred.

• Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.

• Basic analytical skills and ability to create useful, actionable reports from data.

• Basic knowledge of medical terminology.

• Bilingual in English/Spanish required.

• Intermediate computer literacy (i.e., use system to manage and schedule appointments, and access electronic medical record information).

• Intermediate interpersonal and customer service skills.

• Intermediate knowledge of medical referral processes and insurance/payor requirements.

• Intermediate organizational skills, attention to detail, time-management skills, and strong motivation to meet deadlines and achieve goals.

• Intermediate written and verbal communication skills.

• Strong analytical and problem-solving skills.

Rewards:

• Job type: Regular Full Time

• Competitive Salary with Excellent Benefits

• Retirement Plan with Employer Match

• Paid Time Off, Extended Sick Leave, and Paid Holidays

• Medical/Dental/Vision/FSA/Life Insurance

• Employee Discounts and Wellness Programs

• Sponsoring Employer with an Equity Investment Company that can assist you with your down payment for purchasing a home

FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

$23.00 - $32.10

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)