Coordinator-Tutor Support Serv

COORDINATOR-TUTORING SUPPORT SERVICES

HAROLD WASHINGTON COLLEGE

Harold Washington College is seeking a Coordinator-Tutor Support Services. A successful candidate will have excellent customer service skills, experience providing leadership support to a fast-paced office, and a desire to help students achieve their academic goals.

JOB SUMMARY:

Reporting to the Director of Academic Support Services, a Coordinator-Tutoring Support Services is responsible for supporting and coordinating the day-to-day operations of a Tutoring Center(s) at a college, ensuring the Center provides a learning environment with technology and resources that support students and their academic success. Positions provide administrative leadership to professional and peer tutors, ensure the delivery of quality tutoring services, assuring optimal scheduling to meet students need, and create a welcoming and supportive environment for students seeking tutoring assistance and academic support services. Positions also inform the Director of any performance and service-related issues which require management intervention and response. Performs related duties as required.

ESSENTIAL DUTIES:

• Works with Director to create and maintain a tutoring schedule to effectively staff and operate the Center. Participates in scheduling and making assignments based on the availability of tutors and students' needs.

• Monitors and ensures center's tutoring space provides an atmosphere conducive to learning and works with IT to effectively integrate the use of technology (online learning modules and software) in tutoring.

• Observes tutoring sessions to assess how a tutor interacts with students and supports the learning process while adapting to each student's learning style.

• Facilitates on-going professional development training to further develop the skills of tutoring staff and to ensure tutors are equipped with the resources and tools needed to best serve students.

• Collaborates with faculty to develop workshops and participates in providing training that includes but is not limited to new tutor orientation and tutor session facilitation.

• Gathers and compiles data including number and frequency of students using the center, student success and retention rates, and student satisfaction with services.

• Works with Director to analyze and interpret tutoring services data to assess the center's performance and to prepare reports.

• Works closely with Deans, Associate Deans, and faculty to ensure center's tutoring services support educational and curriculum programming.

• Develops resources to enhance tutoring services including but not limited to study groups, resources libraries, and related online training.

• Participates in the interviewing and selection of tutors to ensure the tutoring needs of the Center and its students are met.

• Assists the Director of Academic Support Services in reviewing center's operations and creating program initiatives to enhance tutoring services to address student needs.

• Assists in creating and distributing marketing materials to promote the availability of the center's tutoring services.

• Informs Director of any tutorial program issues including tutor/tutee attendance, performance issues, space and time requests, and unmet student requests for tutoring.

• Responds to and resolves student and tutor complaints and concerns.

WORKING CONDITIONS

• General office environment; tutoring center environment

EQUIPMENT

• Standard office equipment including personal computers.

PHYSICAL REQUIREMENTS

• Ability to operate computers and related equipment and software.

WORKER CHARACTERISTICS

• Leadership

• Demonstrate willingness to lead, take charge, and offer opinions and direction.

• Initiative

• Demonstrate willingness to take on responsibilities and job challenges.

• Adaptability/Flexibility

• Be open to change (positive or negative) and to considerable variety in the workplace.

• Technologically Informed

• Capable user of technology who understands the role of technology in the institution and who will guide and support its efficient and effective use.

QUALIFICATIONS:

EDUCATION, TRAINING AND EXPERIENCE

• A Bachelor's Degree or higher from an accredited college or university in Education or a discipline or field of study related to the needs of the Tutoring Center

• A Master's degree is preferred.

• Two years of work experience in teaching and/or tutoring, or in an academic support services role in a higher education environment.

• A combination of education and experience may be taken into consideration based on the applicant's credentials, provided that the minimum degree requirement is met.

• Prior experience working in a student success or tutoring center is desirable.

• Proficiency in the use of Microsoft suite (Word, Excel, PowerPoint) The following generally describes the Knowledge, Skills and Abilities required to enter the job and/or be learned within a short period of time to successfully perform the assigned duties.

WE OFFER: Excellent health benefits at a low cost; Investment plans 403(b) & 457(b); SURS Retirement Plan; Generous vacation, holidays, personal and sick days; Tuition Reimbursement. For a more detailed overview of benefits please visit our benefits page.

Chicago residency is required for all full-time employees within 6 months of hire.

We are an equal opportunity and affirmative action employer.

Thank you for your interest in City Colleges of Chicago!

QUALIFICATIONS:

EDUCATION, TRAINING AND EXPERIENCE

• A Bachelor's Degree or higher from an accredited college or university in Education or a discipline or field of study related to the needs of the Tutoring Center

• A Master's degree is preferred.

• Two years of work experience in teaching and/or tutoring, or in an academic support services role in a higher education environment.

• A combination of education and experience may be taken into consideration based on the applicant's credentials, provided that the minimum degree requirement is met.

• Prior experience working in a student success or tutoring center is desirable.

• Proficiency in the use of Microsoft suite (Word, Excel, PowerPoint) The following generally describes the Knowledge, Skills and Abilities required to enter the job and/or be learned within a short period of time to successfully perform the assigned duties.

Additional Information