Planned Parenthood Federation of America (PPFA) is the nation's leading women's health care provider, educator, and advocate, serving women, men, teens and families. For over 100 years, PPFA has done more than any other organization in the United States to improve women's health and safety, prevent unintended pregnancies, and advance the right and ability of individuals and families to make informed and responsible health care decisions.
Planned Parenthood Federation of America (PPFA) seeks a dynamic Coordinator for the Sustainer Team. The incumbent will report to the Sustainer Program Manager. The coordinator will be responsible for general support of the Sustainer program. The Coordinator will provide administrative support to the Associate Director, Donor Services and the Sustainer Program Manager. They will act as the point of contact for customer service issues and donor inquiries
DUTIES AND RESPONSIBILITIES
Assist with compliance in Payment Card Industry procedures
Investigate, document and resolve donor service issues pertaining to the Sustainer Program
Answer phone inquiries from a diverse audience and provide assistance to resolve the Inquiries.
Responsible for researching and identifying unknown donors.
Assist with PAC and Action Fund compliance.
Provide status report to Manager and Associate Director on identifying gifts, potential problems and concerns.
Assist with declined credit cards and reconciliation with finance
Other projects as assigned
REQUIREMENTS / TECHNICAL EXPERTISE
Bachelor's degree or equivalent related work experience required.
1-2 years of directly-related, progressively responsible experience in non-profit work, direct response marketing, project management, and/or revenue operations.
Highly proficient with Excel, Google, EveryAction and Salesforce databases.
PERSONAL QUALITIES /OTHER ATTRIBUTES
Strong customer service skills.
Impeccable verbal and written communication skills.
Ability to both "get in the weeds" and see the larger picture.
Proven ability to work independently and collaboratively.
Demonstrated ability to multi-task, learn and process information quickly, and exercise good judgment when dealing with a wide variety of people.
Planned Parenthood Federation of America is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Planned Parenthood Federation Of America Inc