United States Golf Association (Usga) Pinehurst , NC 28370
Posted 2 weeks ago
The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game's best talent through the U.S. Open, U.S. Women's Open and 13 other national championships and our museum; to provide unbiased global governance with The R&A through the playing, equipment and Amateur Status rules; and to advance issues important to golf's future, with a focus on driving sustainability, accessibility and inclusion. As a nonprofit association, our work and our team are driven to act for the good of the game. The USGA's headquarters are located in Liberty Corner, NJ, with a recently opened campus in Pinehurst, NC. For more, visit usga.org.
About this role:
What you'll do:
Deliver exceptional customer service to all Gift Shop guests, driving repeat visits and long-term brand loyalty
Assess customer needs and provide solutions, offering in-depth product knowledge
Utilize upselling techniques to increase store sales, and working as a team to achieve sales goals
Manage point-of-sale, including processing payments, returns, exchanges, and ensuring all products are priced accordingly
Maintain a tidy shopping environment and welcoming atmosphere
Manage inventory, including receiving products and confirming accuracy, monitoring inventory levels, completing bi-weekly and monthly inventory procedures, pilferage, and placing special orders
Represent the USGA with professionalism and enthusiasm
Provide support for other USGA events as needed
Where you'll be:
What you bring:
Bachelors degree or equivalent experience
2+ years of professional retail experience
Excellent customer service skills
Proficiency in Microsoft Office, NetSuite, and Square Point-of-Sale
Strong problem solving and conflict resolution skills
Ability to work overtime as needed, particularly between April - June
Ability to lift 20-40 pounds independently
Knowledge of golf industry vendors and products is a plus
Positive team player with an ability to motivate, manage, and work with others
What the USGA brings:
Comprehensive medical, dental, and vision benefits, including a zero cost medical plan offered for all full-time employees
Retirement plans, with up to 10% annual USGA contribution
Suite of programs to promote physical, emotional, and financial well-being
Generous bank of paid time off, plus the week between Christmas and New Years Day off
Off-site team building events
Professional development opportunities
The USGA is an equal opportunity employer. Our organization believes we are stronger by embracing our diverse backgrounds and perspectives, promoting equity so all teammates can excel and grow in their careers, and fostering experiences to drive inclusion in our workplace and game. Golf is a game for everyone, and you are always welcome.
United States Golf Association (Usga)