Coordinator, P&C Ops

Rapid Global Business Solutions, Inc Knoxville , TN 37902

Posted 2 months ago

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The P&C Services Administrator is responsible for front line, direct contact with customers and internal support of P&C partners. Responsibilities include answering employees' inquiries through the P&C Case Management, triaging and assigning cases to P&C Services team members, assisting with invoice processing, P&C Services communications, mailing, and data management related to employees joining and leaving the company.

Answer P&C customers' (employees, vendors, business partners, managers, etc.) questions on a variety of topics, including benefits, payroll, taxes, absence, time, compensation

Resolve Tier 1 employee requests ensuring exceptional customer service satisfaction

Document all inquiries, issues and transactions using the case management system

Serve as primary for all incoming case triage and assignment to the P&C Services team

Assist in ongoing document management processes

Assist in the processing of invoices related to the P&C area

Serve as primary for communication management from the P&C Services group to company employees, including answering questions that are submitted regarding communications

Ensure all P&C mailing is completed, and all returned mail is investigated to ensure delivery to employee is successful (1095A, W2, etc.)

Participate in projects and initiatives to improve processes and drive efficiency

Achieve performance measures and adhere to established SLA requirements

Perform other responsibilities as assigned, which may become essential to the position

Bachelor's Degree in HR or related field

Minimum one year of HR or related field job experience

Knowledge of HR Systems (SAP, ServiceNow, etc.)

Proficient in MS Office Suite (Excel, Word, Powerpoint, Visio, etc.)

Strong verbal/written communication skills, organization skills, detail-oriented, yet able to analyze and recommend alternatives

Ability to prioritize and address competing demands; multi-tasking capacity critical

High degree of respect for the confidentiality and sensitivity of HR and payroll data

Must be able to demonstrate ability to learn and understand various computer systems

Must possess the ability to work effectively within a fast-paced environment

RGBSI is a Multi-National Corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, Mexico, and India.

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