Coordinator, Order Management

Universal Music Group, Inc. New York , NY 10007

Posted 2 weeks ago

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Bravado is a diverse team of passionate experts who amplify artists & brands through innovative products and curated experiences for fans around the world. Bravado is a global merchandise company, providing a broad scope of services, including eCommerce, Tour, VIP, Fan Clubs and Retail Branding. Bravado works in close partnership with both emerging artists and the biggest superstars in the music industry, to help ensure their brand reach the most fans globally.

Our products are being sold through the artist's official e-commerce shops, through online marketplaces and in thousands of retail and e-tail locations around the world. We also service our artists on the road, providing merchandise and VIP experiences at live shows. We take great pride in constantly finding new ways to push innovation through products and partnerships. The company maintains offices in London, Los Angeles, New York, Berlin, Paris, Tokyo and Sydney.

How we LEAD:

We are currently seeking a Coordinator, Order Management who contributes to the production (P2P) process by assisting with the execution of complete delivery, goods receipt through invoice verification. This person will oversee the complete delivery of a shipment and receipt of all products, materials, and supplies for Ecommerce and VIP/Supply. This role will also assist in driving KPIs for On-Time Delivery as well as End-to-End cycle times through receiving at the 3PL.

How you'll CREATE:

  • Collaborates and communicates with logistics manager, production, and fulfillment operations, and others involved in the shipment and receipt of products

  • Tracks, traces, and updates the status of incoming and outgoing shipments

  • Maintains an accurate log sheet of daily moves within project management systems and ERP

  • Inspects shipment packing lists and compares with records, such as manifests, invoices, or orders, to verify accuracy

  • Provide tracking information and enforce ASN protocol to ensure end distribution has visibility to inbound shipments

  • Perform Goods Receipt on all incoming products and components into ERP system

  • Coordinate the process of invoices and coding and work with finance to ensure timely payment of vendors and billing

  • Confer or correspond with cross-functional teams to rectify problems, such as damages, shortages, or nonconformance to specifications

  • Track finished goods and components until final delivery is made. Work with production to resolve order discrepancies

  • Maintain an organized view of outstanding products and the related unfulfilled orders

  • Monitor various platforms to assure data is consistent across various systems

  • Provide general administrative support to the team as needed

  • Contribute positively to team dynamic and manage up where necessary

  • Creates and logs UPCs for D2C products

Bring your VIBE:

  • College degree preferred

  • Proficient in Excel, including running V-Lookups and Pivot Tables

  • Proficient in Microsoft Office, and Adobe products

  • Ability to work in fast paced environment

  • Attention to detail

  • Good computer / data entry skills

  • Strong interpersonal skills

Perks Playlist:

  • Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan

  • Paid Time Off - Paid Holidays, Two (2) paid weeks for "Winter Break" season, Wellness Fridays

  • Student Loan Repayment Assistance

  • Employee Developmental Support

  • Annual Gym Reimbursement Package

  • Pet Insurance, plus much more!

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

All UMG employees are currently required to be fully vaccinated against COVID-19 or provide proof of a negative PCR or Antigen test before entering any Company offices unless they have been approved for an exemption or unless prohibited by applicable law.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

Job Category:

Manufacturing, Logistics & Supply Chain

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Coordinator, Order Management

Universal Music Group, Inc.