Coordinates the day-to-day operation of all aspects of assigned logistics customers, up to and including all arrival and departure check calls, all in transit and cross border activity, all on time carrier performance, all exception coordination and management. In addition, responsible for driving all Carrier Web Compliance and On Time Performance within the given customer network as well as addressing any additional customer requests such as added routes to a given network, the coordination of cancelled routes with the carrier base, or the adjustment of any given planned routing in order to meet customer needs. Required to have a working understanding of multiple customer business rules and procedural requirements and may, through day to day customer interaction, be required to resolve any customer concerns or issues.
High school diploma/equivalent is required
Knowledge and understanding of the basic requirements for freight movement (truckload, LTL, air, small parcel) is required
Previous experience in customer service is required Intermediate level skills with MS Word such as including styles, mail merge, tabs, tables, columns and breaks, graphics, fields, headers and footers, working with margins, page orientation, and spelling/grammar
Intermediate level skills with MS Excel such as freezing/unfreezing panes, hiding/unhiding data, setting print titles & page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars & menus, protecting a worksheet, filtering options, and chart formatting options
Bachelor's degree in Transportation, Logistics, or Business Administration and prior experience in logistics are preferred
Call center environment experience preferred
Knowledge of DOT laws and regulations is preferred
Ability to prioritize, organize and accomplish work
Candidate must possess strong verbal and written communication skills internally as well as externally
Experience using analytical skills to solve problems
Performing load scheduling functions with carriers and dedicated Ryder personnel
Coordinating appointments May analyze procurement and FBAP information relating to movement of unplanned freight
May be required to work designated off-shift/weekend coverage, including holidays
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.