Carvana Blue Mound , TX 76131
At Carvana, we sell cars, but we're not salespeople. Since 2013, we've been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world the $1T per year U.S. car market (yes, that's $Trillion with a "T").
With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360 photographs of our vehicles' interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we've built a no-pressure, no-haggle online car buying experience that save our customers time and money.
For more information on Carvana, take a look at our company introduction video.
WORKING AT CARVANA YOU WILL NOTICE THAT...
You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done. We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.
In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. The pace is pretty quick around here, so you'll need to be prepared to keep up!
WE'RE LOOKING FOR.
We're looking for a Night Dispatch Coordinator that is dedicated to helping a team and enjoys problem solving with a sense of urgency. As the Night Dispatch Coordinator, your customer is our vechicle transporters and you are the first point of contact fora driver experiencing maintenance related issues while on the road. You'll have an opportunity to help drivers, by walking through troubleshooting and coordinate third party service as necessary. You will also work with drivers on schedule changes and equipment adjustments while on the road. This position will ensure all drivers have a point of contact and equipment is repaired efficiently, timely and cost effective manner.
SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE:
Determine and manage the response needed for all dispatching situations; coordinate after hours repairs through third party repair vendors, with minimal to no management support
Diagnose equipment based off information provided by driver over the phone and through information received off of OEM diagnostic systems
Ensure accurate break down data by entering info into fleet maintenance software with continuous updates to systems and leadership
Maintain communication with drivers, leadership, and logistics team until repairs are completed
Analyze estimates, negotiate best pricing and approve OnRoad repairs
Issue PO's for repairs once completed
Communicate route cancellations or changes and reroute equipment through companies' logistics systems
Review available reports from ELD provider to determine possible abuse of equipment (over speed limit, hard braking, high idle, etc.)
Have a heightened sense of urgency with a great attention to detail
Additional duties as deemed necessary by manager
THE QUALIFYING CANDIDATE MUST HAVE:
High school diploma or equivalent required
2+ years practical experience with tractor trailer maintenance desired; prefer knowledge of basic tractor and trailer parts
Prior work in maintenance and or logistics is a plus; will consider 2+ years of customer service in a class 8 trucking environment
Vocational/Technical or certification preferred
Specialized training in the repair and replacement of vehicle components preferred
Identify internal and 3rd party customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Basic computer skills preferred for data entry into maintenance systems.
Embrace new challenges every day. Being adaptable and flexible are critical!
Ability to multi-task, set priorities and manage time effectively
Be a high energy, forward thinking self-starter. We like fast learners that hate micromanagement and being babysat!
The Night Dispatch Coordinator will report to Maintenance Manager, Logistics and will be a second shift hourly full-time position based in Blue Mound, Texas. No travel is required.
WHAT YOU CAN EXPECT IN RETURN:
Full-Time Salary Position
Medical, Dental, and Vision benefits
401K with company match
Access to opportunities to expand your skill set and share your knowledge with others across the organization
Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
This role is not eligible for visa sponsorship.