Coordinator I-Mi Quality & Claims

Where you will work:

For over 40 years, Manchester Industries, a Clearwater Paper Company, has demonstrated a passion for providing packaging and paperboard solutions to our customers. Manchester's five strategic locations ensure speed to market and a high-quality product. With a total of fourteen precision sheeters, three slitter rewinders, five guillotines, and four carton packing lines, we have the capacity to produce over 170,000 tons of finished product for the marketplace. We maintain an average daily inventory of over 16,000 tons to meet the demands of our customers providing "Just in Time" service for customer needs.

The Manchester Industries Richmond, Virginia location is located in the capital city of the Commonwealth of Virginia. Richmond has become a bustling metropolitan city while still maintaining it's history and charm. Just 90 miles south of Washington, D.C. and 40 miles west of Williamsburg, Richmond offers exciting opportunities for travel. Richmond is located along the banks of the beautiful James River and home to numerous historic districts. Downtown Richmond offers small town feel with big city experience offering fine dining, local breweries, shopping, and festivals. There are several museums including the Children's Museum of Richmond, the Virginia Center for Architecture, Valentine Richmond History Center, and the Old Dominion Railway Museum. The Richmond Ballet and Richmond Symphony offer cultural opportunities throughout the year. Several parks are located along the James River offering bike trails, hiking and nature trails, and many scenic overlooks along the river's route through the city. The James River itself offers one of the best opportunities for white-water rafting/canoeing/kayaking in the country. The city of Richmond offers several exception K-12 schools, several private schools, and well-known colleges and universities including Virginia Commonwealth, University of Richmond, and Virginia Union University.

What you will do:

Quality Claims and Audit Support

• Record all claims into master spreadsheet

• Provide claims reporting

• Process credits from vendors

• Process credits to customers

• Ensure claims information is captured timely and accurately

• Track and follow up on claims

• Support the administration of reporting systems, including weekly and monthly quality reports

• May provide regular reports on customer feedback trends to Claims Manager and Operations Managers

• Work with quality/supply chain/purchasing team to support the identification, design, and implementation of improvements to systems, processes, procedures, documents, etc.

• Process rebates to customers, credits for return skids, or charges for storage accordingly

• Cost adjust material when credits are received from vendors

• Process Return Material Authorizations (RMAs) when approved by management

• Apply return freight costs to returned material when applicable

• May interact and communicate with suppliers and production crews to give and receive quality-related feedback

Inventory

• Update Pricing file in ERP

• Update Vendor Contract information in ERP

• Update/Close Open PO's accordingly

• May assist with monthly cycle counts

• Perform back-up responsibilities for logistics/inventory plant personnel

Waste Shipment Management

• Track all waste shipments for the organization

• May reconcile billing/credit activity for all sites to monitor waste management efforts and efficiencies

Audit Support

• May assist the Inventory Control Coordinator with coordinating customer visits, audits, surveys which may include annual certification activities

• Establish and maintain standards and documentation records

• Prepare related documentation, including maintenance of outsourcing documentation, audit documentation and confirmations

Key Competencies & Attributes

• Character: Ability to work with a high level of self-motivation and positive attitude.

• Commitment: Understand the manufacturing process from start to finish, with an emphasis on quality and customer satisfaction. Operate with a solution-oriented focus.

• Collaboration: Able to work collaboratively with others, focusing on teamwork. Show a high level of respect for team members. Lead by example.

• Communication: Able to gather written and verbal information, prioritize and execute on daily initiatives. Effectively communicate with team members, leadership and across departments. Able to adapt and shift as priorities do.

• Safety: Hold self and others to high level of safety standards, ensuring workplace safety policies are upheld

• Courage: A willingness to tactfully speak up when challenging the status quo. Able to act with integrity and do the right thing while breaking down barriers and focusing on continuous improvement.

What you will need:

To be successful in this position, we are looking for candidates with the following:

• High School Diploma or equivalent required.

• Associate degree or technical certification in office administration or related field preferred.

• 2+ years of office administrative experience strongly preferred.

• Must be proficient in Microsoft Word, Excel, and PowerPoint at an intermediate level.

• Manufacturing experience preferred.

• Previous report generation, support, and analysis skills desired.

• Excellent written and verbal communication skills required.

• Must have good organizational skills, be self-motivated, able to set priorities and maintain confidentiality.

• Customer service oriented with exposure to a diverse customer group with strong collaboration skills.

• Self-directed with ability to handle a variety of tasks in a fast paced, busy office environment.

• Must be able to work with a diverse group of people in a professional manner and be able to handle several work tasks concurrently.

• Some mental, visual, physical fatigue from computer terminal use.

• Ability to sit for most of an 8-hour shift

• Occasional extra hours to meet work demands

• Lifting of < 10 lbs, frequent bending

• Occasional travel may be required: <10%

Total Reward Details:

We're committed to providing an exceptional workplace experience, including a comprehensive total reward package. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's job-related knowledge, skills, education, and experience among other factors. Benefits are generally available after 30 days and include medical, dental, vision, life, disability coverage, employee assistance program, and 401k plan. Paid time off will include vacation days, personal days, and company holidays.

Manchester Industries does not offer sponsorship for employment-based visa status (including, but not limited to, H-1B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and will not require Manchester Industries' sponsorship to continue to work legally in the United States.

#LI-Remote #Manchester