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Coordinator, Guest Services (R10004979)

Expired Job

21St Century Fox Chicago , IL 60602

Posted 4 months ago

OVERVIEW OF THE COMPANY

National Geographic

The National Geographic Channels form the television and production arm of National Geographic Partners, a joint venture between 21st Century Fox and the National Geographic Society. As a global leader in premium science, adventure and exploration programming, the Channels include: National Geographic Channel (NGC), Nat Geo WILD, Nat Geo People and Nat Geo MUNDO. Additionally, the Channels also run the in-house television production unit, National Geographic Studios. The Channels contribute to the National Geographic Society's commitment to exploration, conservation and education with entertaining, innovative programming from A-level talent around the world, and with profits that help support the society's mission. Globally, NGC is available in more than 440 million homes in 171 countries and 45 languages, and Nat Geo WILD is available in 131 countries and 38 languages. National Geographic Partners is also a leader in social media, with a fan base of 250 million people across all of its social pages. NGC contributes over 55 million social media fans globally on Facebook alone.

JOB DESCRIPTION

Guest-facing position responsible for the management of communications with trip participants on luxury leisure trips from the time of booking through the time of travel, including any post-trip communication. Responsible for advising travelers on the nature of international travel, accurately communicating all personal and pre- and post- trip information between the travelers and Operations team members, assisting with booking added arrangements, ensuring all services are paid for in full and all required paperwork collected in a timely manner.

Responsibilities:

  • Manage hundreds of traveler relationships simultaneously from the time of booking through post-trip communication. Advise travelers on the nature of international travel, providing comprehensive and pertinent information. Provide excellent customer service that exceeds expectations and helps the client understand the value of traveling with National Geographic.

  • Responsible for timely collection of traveler payments and ensure all invoices are updated throughout trip.

  • Responsible for timely in-house receipt of all required traveler paperwork including travel waivers and flight details.

  • Ensure that all traveler trip information is being accurately communicated between guests and Operations staff.

  • Accurately enter traveler details in database and ensure they are kept up to date.

  • Other tasks as need Assist in creation of trip evaluations, reconciling bookings with Reservation teams, assist with creating insurance rosters for all booked travelers.

Requirements:

  • B.A. degree or equivalent and/or a minimum of 1 year of related experience. Background in customer service, logistics or travel is desired. International travel experience is required. Experience working with luxury-oriented clients is preferred.

  • Experience traveling overseas is required. Our travelers are well-educated and well-traveled and the ability to talk about destinations from first-hand experience is important. Managing group logistics and having served as a Tour Leader in the past is a plus.

  • Excellent verbal and written communication skills. Ideal candidates will have superb people skills, a dynamic personality, be a sophisticated conversationalist, confident, empathetic and friendly. Must be comfortable talking with clients on the phone. Foreign language skills are a plus.

  • Demonstrated ability to anticipate problems, find creative solutions to challenging situations, and present complicated information in a clear and simple manner.

  • The candidate must be highly organized, able to multi-task, and manage hundreds of travelers with numerous itineraries and destinations.

  • Unwavering accuracy, excellent and systematic organizational skills, and flawless attention to detail are necessary.

  • Working knowledge of Microsoft Word, Office, Excel, PowerPoint, and common Internet browsers and applications. A background using QuickBase, other databases, or CRM software is a plus.

  • Commitment to delivering the highest level of quality and service to clients.

  • Ability to work independently and as part of a team. The candidate must be willing to lend a hand with any urgent task that may arise. A willingness to be involved in every aspect of the trip development process is important. A positive attitude is essential and a key to success in the position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.


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Coordinator, Guest Services (R10004979)

Expired Job

21St Century Fox