Coordinator For Administrative Operations

Department Information

The Department of Resident Life serves a highly diverse population of approximately 12,500 undergraduate students living in traditional residence halls, apartments, and suites including some public/private partnership apartment communities. About 46% of all resident students are enrolled in twelve living-learning programs covering a wide array of academic areas.

Resident Life employs a diverse workforce of 88 full-time and graduate staff members and about 600 undergraduate student staff members. The Department values respectful, equitable, and inclusive practices and actively seeks candidates who can represent and serve the diversity of persons who live and work in the University of Maryland's residence halls. The University of Maryland campus is located in the greater Washington, DC metro area just eight miles from downtown DC and 30 miles from Baltimore, MD. Additional information about the Department of Resident Life is available at www.reslife.umd.edu..

Purpose of Position

Under the supervision of the Assistant Director of Resident Life for Community Operations, two Coordinators for Administrative Operations provide leadership and direction to customer service and administrative activities in six residential communities housing approximately 10,000 students. These positions assume responsibility for selection, training, and supervision of five Assistant Coordinators who oversee 15 undergraduate Desk Operations Supervisors (DOS) and 15 Community Service Desks.

These positions assume responsibility for communication, training, implementation, and evaluation of significant unit and department events and activities such as residence hall opening, closing, check-in/check-out, room assignments, residence hall transitions, inspections, and billing. These positions serve as the liaison between the Community Desk Services unit and the Resident Life Assignments Unit and the Department of Residential Facilities, as well as University faculty and academic administrators affiliated with the University's living-learning programs as it relates to desk services. The Coordinators for Administrative Operations participate as members of the management team for the broader residence hall Community Staff unit along with the Associate Director and Assistant Directors for Communities, Community Directors, and Residential Case Managers.