Coordinator, EPG & VOD (28138)

Hallmark Channel Studio City , CA 91604

Posted 1 week ago

POSITION SUMMARY

Organized, analytical Coordinator with exceptional communication and problem-solving skills The EPG & SVOD Coordinator will be the primary contact throughout the organization to ensure Electronic Program Guides (EPGs) are accurate across the media landscape. The Coordinator will also assist in maintaining a robust ticketing system and perform quality control on various websites and apps for Subscription Video-On-Demand and TV Everywhere. You will also analyze office processes and policies, develop creative solutions to problems and answer questions.

To succeed as the EPG & SVOD Coordinator, you should be committed to providing attentive support for internal and external parties and ensuring consistent, efficient operations. You should be courteous, analytical, proactive, and organized.

ESSENTIAL FUNCTIONS

  • Troubleshoot Electronic Program Guide (EPG) issues with various network affiliates

  • Delivery quality control for VOD and SVOD

  • Follow-up with Cable partners to ensure content libraries are live as scheduled and troubleshoot issues

  • Support employees by facilitating interdepartmental communications and interactions between internal and external parties

  • Assisting with special projects, such as process improvements

  • Developing and implementing new policies and processes

Qualifications

BASIC QUALIFICATIONS

  • High School Diploma or equivalent. College degree preferred.

  • Experience in administrative support field.

  • Professional appearance and courteous manner.

  • Clear, polite phone voice.

  • Exceptional interpersonal and written and verbal communication skills.

  • Proficiency with computers and media/entertainment apps.

  • Strong task and time management skills.

  • Experience in Media & Entertainment preferred.

DESIRED QUALIFICATIONS

  • Knowledge of data cloud use

  • Customer Service experience

  • ServiceDesk experience

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Coordinator, EPG & VOD (28138)

Hallmark Channel