Organized, analytical Coordinator with exceptional communication and problem-solving skills The EPG & SVOD Coordinator will be the primary contact throughout the organization to ensure Electronic Program Guides (EPGs) are accurate across the media landscape. The Coordinator will also assist in maintaining a robust ticketing system and perform quality control on various websites and apps for Subscription Video-On-Demand and TV Everywhere. You will also analyze office processes and policies, develop creative solutions to problems and answer questions.
To succeed as the EPG & SVOD Coordinator, you should be committed to providing attentive support for internal and external parties and ensuring consistent, efficient operations. You should be courteous, analytical, proactive, and organized.
Troubleshoot Electronic Program Guide (EPG) issues with various network affiliates
Delivery quality control for VOD and SVOD
Follow-up with Cable partners to ensure content libraries are live as scheduled and troubleshoot issues
Support employees by facilitating interdepartmental communications and interactions between internal and external parties
Assisting with special projects, such as process improvements
Developing and implementing new policies and processes
High School Diploma or equivalent. College degree preferred.
Experience in administrative support field.
Professional appearance and courteous manner.
Clear, polite phone voice.
Exceptional interpersonal and written and verbal communication skills.
Proficiency with computers and media/entertainment apps.
Strong task and time management skills.
Experience in Media & Entertainment preferred.
Knowledge of data cloud use
Customer Service experience