Coordinator, Customer Service Representative

Job Summary:

Under general supervision performs customer service duties to ensure accurate order fulfillment and tracking of all forms and sales materials. Responsible for maintaining office supplies, storage areas, special shipments, and incoming/outgoing mail. Handles inbound/outbound customer service calls as needed.

Key Responsibilities:

• Fulfillment and tracking of all order forms, sales materials, prizes, and rewards to customers via FedEx.

• Tracks and maintains the supply of all order forms, mailers, and sales materials generated in the office.

• Sort, prioritize and respond to internal and external inquiries via email, phone, or mail. Refer to proper individual as needed and follow-up on own initiative.

• Coordinate projects involving research and efforts between various departments.

• Coordinates and follow-up on all copy requests for sales materials that are sent to Copy Center.

• Monitors and orders office supplies via the mail room and/or Staples, or any other designated supply vendor.

• Expedites all incoming and outgoing mail and faxes and manages FedEx relationship and account activity. Maintains storage areas and appearance of the reception areas.

• Supports company process and fulfillment for special shipments of product to customers; assists as needed in packaging for conferences.

• Handles and processes all colleague product orders.

• Handles inbound customer service calls and makes outbound calls as needed throughout the year.

• Addresses computer, phone, or internet issues when Customer Care Manager or Director of Operations is not available.

• Identifies cost savings opportunities within the area of shipping and supplies.

• Produces ad-hoc reports as requested.

Required Knowledge, Skills and Abilities:

• High school diploma or equivalent.

• Three (3) years of customer service experience.

• Ability to prioritize work and complete assignments within deadlines.

• Ability to articulate previous positions that showed successful people interaction.

• Excellent telephone skills and friendly demeanor.

• Excellent interpersonal, verbal, and problem-solving skills.

• Proficient PC and data entry skills, expertise in Excel (i.e. Macros, pivot tables, etc.).

• Ability to frequently lift 20 to 25-pound boxes onto a cart and the ability to push a cart with 20 to 30 boxes weighing 20-25 lbs.

Preferred Knowledge, Skills and Abilities:

• Administrative experience working in an office environment

Working Conditions:

• Works in a normal office environment where there is no physical discomfort due to noise, dust, and temperature.

All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Blue Line Distribution.

Blue Line Distribution is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

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