Coordinator - Delivery Logistics

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

JOB INPUTS

• Researches the delivery and licensing status of vehicles located at courtesy delivery dealerships and/or transport vendors across the country.

• Communicates all delays that will affect the successful delivery of a vehicle as well as timelines to ARI internal stakeholders.

• Upload data and maintain validity in ARI status system by adding timely, relevant, clear, and concise notes.

• Recall/Reprint paperwork as needed that could include MSOs from vehicles purchased out of dealer stock, and driver, dealer or licensing party changes either from reports or from ad hoc requests.

• Act as main point of contact for Courtesy Dealerships and Transport Vendors in ARI's network.

• Works with internal and external clients to ensure proper licensing of customer vehicles, as well as make recommendations on best practices.

• Assist with training and onboarding of new partners.

• Responsible for FleetTrak case management, including but not limited to; oversight of Support Center FleetTrak cases, managing escalation level and seeing inquiries through to completion, thorough communication between both internal and external partners, and providing timely client facing updates.

• Responsible for troubleshooting Supply Chain & Licensing delays and working through alternative solutions.

• Proactive follow up on licensing to ensure deadlines are being met.

• Works closely with Supply Chain Coordinator and/or Process Facilitator on specific projects, escalations, workload distribution, and client requests.

• Perform all other duties and special projects as assigned

Education and/or Training:

• Associate's or Bachelor's degree or equivalent work experience preferred, but not required.

• Additional education, certifications, or experience are a plus

• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phones systems, etc.

• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

Relevant Work Experience:

• 1 Year experience working in an administrative services or related fields

• Experience managing vendor relationships preferred

• Experience working in or with automotive dealerships and/or the transportation field preferred

• Ability to review and improve processes, methods, and tools to increase efficiency, accuracy, and security

Planning/Organizing/Managerial Knowledge:

• Proactive, organized approach to multitasking and prioritization

• Effectively manages time and consistently meets deadlines with some guidance from manager

• Demonstrates accuracy, thoroughness and effectiveness in work

• Demonstrates attention to detail and commitment to doing quality work

• Adjusts quickly to new or changing assignments, processes and people

• Displays professionalism and remains composed when faced with challenges

• Learns from experience; modifies behavior to be more effective

• Recognizes one's own strengths and opportunities for growth

• Uses existing procedures to solve routine or standard problems; applies some degree of judgement and discretion

• Applies basic knowledge of theories, practices and procedures to complete assigned work

• Decisions are guided by policies, procedures and business plan; receives some guidance and oversight from manager

• Critical thinking skills are required.

• Ability to work in a team environment and handle independent projects

• Must have excellent organization skills, be detail oriented, and have the ability to handle multiple priorities to meet required deadlines.

Communicating & Influencing Skills:

• Strong verbal and written communication skills

• Strong interpersonal and customer service skills

• Must have the ability to communicate effectively with all levels of employees, customers, and vendors.

• Ability to express information and ideas in a clear and organized manner

• Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers

• Takes personal responsibility for customer satisfaction and loyalty

• Works independently or with others within own area or department to achieve team goals

• Offers support to other team members; follows through on commitments

• Applies emotional intelligence in responses and reactions

• Demonstrates consistency between words and actions

• Listens openly and carefully to others' ideas and suggestions; respects opposing points of view

• Consistently earns trust, loyalty and respect of others

• Ability to manage vendor relationships, by following up on open items and fostering open lines of communication.

• Ability to proactively identify gaps or delays, and work closely with vendor partners to drive resolution.

#NTSP

#LI-MG

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Employee Assistance Program

• 401(k) plan with Company Match

• Paid Time Off (PTO)

• Paid Holidays, Bereavement, and Jury Duty

• Paid Pregnancy/Parental leave

• Paid Military Leave

• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $20.30 - $27.40 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.