Coordinator, Catering Sales

Job Purpose

The Catering Sales Coordinator role provides key administrative support to a team of catering sales representatives that generate more than $18 million in annual sales revenue. This support includes both administrative functions as well as coordination with internal customers and business groups to ensure the sales representatives are able to focus on growing their business and assisting new and existing customers.

The Catering Sales Coordinator must be committed to continuous learning and show great flexibility and adaptability in applying new as well as tried and true knowledge wherever it is needed. This role is an extension of the catering sales team and a great source of catering knowledge who shares their learning with other internal associates.

Duties & Responsibilities

The primary responsibilities of this job include, but are not limited to:

Administrator

• May assist with supporting the customer proposal processes by creating new or making modifications to existing proposals.

• Implements CCA adjustments including adding/removing authorized users on accounts.

• Ensures meticulous attention to detail and organization in managing all administrative processes.

• Facilitating convenient access to sales and program information for the National Catering Sales Team.

• Expertly and accurately maintains the data integrity of Salesforce.com.

• Maintaining third-party program administrative/how-to documents and updating to align with applicable program growth.

• Providing basic support with third-party invoicing and ensuring sale records are appropriately aligned with their correct accounts.

Order Execution

• Assist with Café outreach when follow up is needed.

• Catering Order support, from receiving catering inquiries to finalizing orders. This includes accurately entering orders into the system, coordinating with the appropriate cafe for fulfillment and delivery, and ensuring all logistical details are properly communicated.

• Collaborates with necessary operation roles to prioritize the customer experience and ensuring order accuracy.

• Outreach on any of the above may require use of a phone, Teams, email.

• Can balance multiple tasks or phone calls simultaneously while maintaining a professional tone and demeanor during conversations.

• Understands all aspects of fulfilling catering orders and knows the menu thoroughly.

Business Building Support

• As a business builder the Catering Sales Coordinator builds trust and strong relationships with internal departments/roles to further support client needs and/or third-party program growth.

• A strong problem solver who takes the initiative to find resolve regarding missing and/or late orders with a cafe team and subsequent billing issues.

• Prioritizes client feedback and issue resolution through excellent organization skills and concise communication.

• Produces reports based on the needs of the Nationals team.

• Perform regular audits on key client accounts and processes for missing sales, duplicate records, and third-party orders.

• Can conduct basic analysis of data pulled from reports in Salesforce.com.

Qualifications (Education & Experience)

Qualifications include:

• Associate or Bachelor's degree preferred. Relevant work experience can be taken in lieu of a formal education.

• Minimum 2 years in food service or sales experience preferred.2 years' experience in an administrative role supporting a team.

• Strong communication skills - having the ability to communicate to all levels within an organization.

• Time Management, having a sense of urgency, proven organizational and time management skills with the ability to effectively prioritize tasks.Detail orientated.

• Ability to build effective relationships with internal and external customers.

• Enthusiastic, energetic self-starter, able to work independently as well as with a team.

• Ability to coordinate and influence internal customers to accomplish goals and meet deadlines.

• Knowledge of Salesforce.com or other similar customer relationship management (CRM) software.

• Must be fluent with the Microsoft suite products (Outlook, Word, Excel, PowerPoint)

Working Conditions

Required travel - N/A

Physical Requirements

While performing this job, the incumbent is regularly required to stand, sit, talk hear & use hands and fingers to operate keyboards.Ability to work in a support center or a virtual home office that meets requirements for record security and noise levels.Able to access internet to run needed programs securely and accurately.Able to access a landline or mobile phone service without interruption.

Direct Reports

N/A

Additional Description :