TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.
Provide benefit administration and customer service to TriNet clients, client worksite employees, colleagues, and business partners related to active employee benefits. Also, to ensure accurate data entry into the PeopleSoft HRMS system; to support compliance with all applicable local, state and federal regulations, to ensure accuracy of reporting to benefit vendors.
Provide 2nd level customer support through a phone queue system
Responsible for data entry based on employee online elections, life status change forms or benefit enrollment forms; including US, Canada and International benefits.
Distribute incoming work to appropriate parties to ensure timely completion
Maintain general benefit life event processing; monitor and correct errors accordingly
Ensure employee coverage changes are updated with benefit vendors in a timely manner
Reviewing and processing medical support orders for multiple states and agencies. Evaluating and updating benefits based on address changes and other employment changes.
Work a variety of reports that may result in processing and/or generating mailings
Answer questions regarding worksite employee benefits, TriNet plans and government regulations and processes.
Triage reported symptoms and provide technical support for our online enrollment tool
Deliver superior written and verbal customer service
Provide on the job, entry level training to new team members, and colleagues assisting from other departments.
Other projects and responsibilities may be added at the Company/Manager's discretion.
JOB REQUIREMENTS AND QUALIFICATIONS
Education: High school diploma and one year certificate from college or technical school; or one year related experience and/or training; or equivalent combination of education and experience.
Training Requirements (licenses, programs, or certificates): None
Basic typing, computer, and data entry skills.
Beginning to Intermediate skill level in Microsoft Office programs such as Excel and Word
Proven experience in customer service environment
Related call/service center experience a plus
Previous experience in benefits administration a plus
Experience working in a HR Outsourcing/PEO environment a plus
Experience with PeopleSoft HRMS a plus
Other Knowledge, Skills and Abilities:
Must be detail oriented and highly organized
Excellent written and verbal communication skills
Effective time management and organizational skills
Ability to effectively meet customer needs, and take responsibility for customer satisfaction
Ability to follow established procedures in a timely, accurate manner
Ability to create and comprehend reports and spreadsheets
Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment
Ability to work in a fast-paced, team environment and under pressure of deadlines
Excellent collaboration, teamwork and interpersonal skills
Fluency in English, bilingual a plus
WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements/demands, on-call schedules, etc.)
Ability to work additional hours as needed to support business needs
Ability to alter standard shift by 1-2 hours to support business needs
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact a company manager, a company officer or a TriNet HR representative to request such an accommodation.