Coordinator, Beauty Education - Content & Operations

Macy's, Inc. New York , NY 10007

Posted 2 months ago

Job Overview:

The Coordinator, Beauty Education Content and Operations supports total Beauty sales education inclusive of digital training platforms (Beauty Playground) and live field training in stores. They will work cross-functionally across the entire organization and with external partners to support all education programming needs, becoming an integral point of communication between central, field, and external teams. They will support all projects including, but not limited to, content management and development and training logistics and operations with the goal of optimizing field learning and driving engagement with education programming. Perform other duties as assigned.


The Coordinator, Beauty Education Content and Operations will be known as a customer- and product-centric collaborator with strong communications and project management skills, an eye for content design, and a passion for Beauty. The ideal candidate needs to be comfortable and effective communicating with field and central teams both analytically and creatively. The ideal candidate will be known for a strong orientation for speed and organization.

The successful candidate will:

  • Make "company first" decisions

  • Ability to work efficiently and independently through complexities

  • Ability to communicate effectively with internal partners and represent Macy's with external partners

  • Develop self by participating in ongoing professional development and training

Essential Functions:

  • Support Beauty education team with ongoing projects in content management and training logistics and operations.

  • Partner with merchant and external vendor teams to collect relevant educational materials and adapt content to ensure quality and relevancy; support digital education tools through the manipulation of visual files and creative assets.

  • Create other content as needed to support education programming.

  • Own organization of all education content, ensuring alignment between teams and timely publishing and execution.

  • Ability to publish content on digital platforms with the use of prototyping and web development tools.

  • Partner with Regional Project Managers and field teams to support planning and execution of live training in all stores.

  • Analyze education data to provide insights and track engagement and effectiveness of initiatives across all learning platforms.

  • Monitor Beauty industry to stay current on trending brands, products, ingredients, techniques, technology, influencers, and other relevant media.

  • Regular, dependable attendance & punctuality.



  • Bachelor's Degree required.

  • Relevant work experience, preferably in communications, design, and project management.

Communication Skills:

  • Excellent oral and written communication skills.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, multiplication, division, and analytical skills.

Reasoning Ability:

  • Must be able to work independently with minimal supervision and make sound decisions.

Physical Demands:

  • This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.

  • May occasionally involve stooping, kneeling, or crouching.

  • May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.

  • Involves manual dexterity for using keyboard, mouse, and other office equipment.

  • May involve moving or lifting items under 10 pounds.

Other Skills:

  • Strong collaboration skills with ability to establish trust and build relationships across all levels and functions of the organization and within external organizations.

  • Proficiency in Microsoft Suite (Word, Excel, PowerPoint, SharePoint).

  • Familiarity with Adobe Suite programs specializing in Photoshop, Illustrator and InDesign required.

  • General understanding of front-end development and familiarity working with UX/UI prototyping tools a plus.


  • Self-motivated and proactive with ability to effectively complete tasks independently.

  • Engages team to examine current practices and encourages creative thinking about how things could be more effective and efficient.

  • Asserts own ideas and persuades others in a clear, confident, and composed manner. Tailors message for the audience and is able to gain support and commitment from others.

  • Collaborative, consultative style with a strong ability to establish trust and build relationships across all levels and functions of the organization.

  • Resilient, tenacious, high energy. Able to rapidly bounce back from adversity.

  • Embraces change with realistic optimism and persists through challenges and setbacks caused by change.

Work Hours:

  • Ability to work a flexible schedule based on department and company needs.

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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Coordinator, Beauty Education - Content & Operations

Macy's, Inc.