Progress Rail Services La Grange , IL 60525
Posted 2 weeks ago
Job Purpose
The Inside Sales Account Representative is a critical component of the Aftermarket Service team. Each representative provides commercial oversight and administration of customer orders placed for PRL products sold to Railroads, Marine Propulsion, Offshore and Land-based oil well drilling rigs, and Stationary Power Generations markets.
Company Description
Railroads transport goods and people millions of miles every day. At Progress Rail, we believe in going the distance with them. We are looking for talented and innovative team players to address the challenges of the rail industry today, ensuring success for the future. Build a long-term career with opportunities for growth and advancement as part of a vibrant network of close to 200 global locations. Our innovative team members work together to forge the bridge between ideas and success!
As a Caterpillar company, Progress Rail is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet their needs.
Learn how we keep our customers rolling by following us on Facebook, Twitter, Instagram, YouTube and LinkedIn, and by visiting progressrail.com.
Education / Training
Key Job Elements
Work with Outside Sales Managers to support timely and accurate booking of customer demands;
Be the point of contact for customers in regards to order activity, part number pricing and material availability;
Serve as a customer advocate while participating in internal customer status reviews;
Identify process issues and participate in the development and implementation of process improvements;
Support the growth initiatives of the business;
Own and resolve customer account issues to complete resolution;
Work with Global Supply Chain buyer/planners to resolve material issues, provide accurate answers to ensure on-time delivery to customers;
Support internal customer's needs on status updates and issue resolution;
Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
Understanding of and the ability to apply International shipping terms as well as International payment methods;
Travel to PRL North American Distribution Centers to help facilitate material movements and assist in process gap resolutions;
Ability to lift up to 40 lbs;
Potential to travel up to one week per month.
Qualifications and Experience
Required:
Excellent interpersonal verbal and written communication skills;
Detailed, accurate and able to set priorities among competing demands;
Self-starter, dependable and efficient;
Focused, responsive to deadlines;
Ability to travel (up to one week per month).
Preferred:
Six Sigma/Lean experience;
SAP experience;
Some inside/outside sales or customer service experience;
Project Management experience;
Multilingual.
Essential and Physical Activities:
EEO
Equal Opportunity Employer
Benefits
Competitive Salary
401(k) plan with up to 6% company match (no waiting period with immediate vesting)
Medical/Dental/Vision/Life/Disability Insurance
Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
Flexible Spending Accounts
Paid Vacation
Paid Holidays
Paid Time-Off (PTO)
Employee Assistance Plan
Education Assistance Program
Employee Recognition Programs
Site specific Production and Incentive Plans
Site specific Step and Skill Level Wage Adjustment Plans
Site Specific Relocation and Sign-on Bonus Programs
Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
Job Category
Marketing, Sales and Service
Progress Rail Services