Coordinator

Department Name

UH Operations Pro Staff

Job Description

• MULTIPLE POSITIONS ARE AVAILABLE*

The Coordinator of Occupancy Management is responsible for housing operations to include room assignments, business processes, and occupancy management for an assigned Residential College. This position collaborates with cross functional leadership teams to provide support and occupancy management expertise to the Residential College and mentors student and professional staff working in the community. This position provides exceptional, proactive customer service to students. Arizona State University uses StarRez to manage student housing assignments.

Job Description

• MULTIPLE POSITIONS ARE AVAILABLE*

The Coordinator of Occupancy Management is responsible for housing operations to include room assignments, business processes, and occupancy management for an assigned Residential College. This position collaborates with cross functional leadership teams to provide support and occupancy management expertise to the Residential College and mentors student and professional staff working in the community. This position provides exceptional, proactive customer service to students. Arizona State University uses StarRez to manage student housing assignments.

Requisition ID

99405BR

Working Environment

• Sit or stand for prolonged periods of time

• Use computers effectively including inputting, reviewing and retrieving information, extended periods of viewing screen, using mouse and keyboard, and sitting

• Position may work nights and weekends and travel to support duties and operational functions on all campuses

• Walk throughout campus for meetings or events, regardless of the weather conditions

• Lift up to 35 pounds

• Supervise staff and students

• Work collaboratively across various departments within the University as well as with diverse populations and groups

• Use critical thinking to make decisions and/or analyze data

• Communicate effectively to perform essential duties

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND three (3) years of related experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Department Statement

University Housing strives to be a global leader in university student housing - building dynamic, innovative, and inclusive Residential Colleges that foster academic and personal success, empower students to create social value and lasting impacts, facilitate connection to the broader community, and support individual student persistence. ASU University Housing houses 18,000+ students at four campus locations in Maricopa County. In support of the University's philosophy of access, excellence, and impact, University Housing promotes academic success and student learning, supports the development of community among our residents, provides student-centered processes and services, and develops and maintains quality accommodations.

Category

02

VP Code

EDUC OUTRCH & STDT SVCS

Scope of Search

Open

Desired Qualifications

• Experience working in Higher Education

• Experience using StarRez (or other housing management software) in any capacity in a university housing context

• Evidence of effective communication skills

• Experience in providing explanation of services, policies, rules and regulations

• Experience with residential management system, Blackboard, and PeopleSoft software packages

• Experience in developing database queries and interpreting results

• Budgeting, accounting, and financial reconciliation experience

• Experience with Microsoft Office applications (e.g. Word, Excel, Outlook, and Access)

• Experience with managing multiple projects and meeting deadlines under pressure in a fast paced environment

• Experience in work that requires a high level of organization, and attention to detail

Close Date

07-March-2024 is the initial close date. Applications will continue to be accepted and reviewed each week until filled

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Full-Time/Part-Time

Full-Time

Essential Duties

• Assist in the planning and implementation of occupancy management efforts by processing transfers, exceptions, license agreement releases, and creating system updates for new building projects

• Monitor housing assignment system to ensure accuracy in room assignments, billing data, and inventory; generate accurate rosters, occupancy management reports, and billing reports

• Assist in the preparation for license agreement renewal and participate in special projects as directed

• Think critically, interpret and carry out program procedures, policies, goals and objectives to enhance the University Housing vision in a student-centered effort

• Process financial adjustments and account reconciliations; coordinate with accounting staff as required

• Resolve customer service issues through direct contact with students and parents and through internal and external department correspondence

• Hire, train, and supervise assigned student and/or professional staff

• Create and manage rosters for specific residential college orientations and attend residential college events

• Cultivate relationships with the Assistant Director, Res College leadership, academic departments, student support services, administrators, and external vendors to foster partnerships and to ensure that customer service needs are met

• Conduct presentations to colleagues, students, and parents regarding housing information, processes, and policies

• Recognize and successfully resolve occupancy system issues; and train others to use the system

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Salary Range

$47,500 - $50,000 per year; DOE

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of "equivalent combination" in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor's degree is equal to four years of experience.

Job Family

Generic