Coordinator 1, Technical Product Sales Support (Bss)

Comcast Norcross , GA 30071

Posted 3 weeks ago

Business Unit:

Job Summary:

Responsible for the facilitation of Business Class customer orders from

order submission through installation. Works on straight forward tasks

using established procedures.

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how

you do your job

  • Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

  • Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

  • Win as a team-make big things happen by working together and being

open to new ideas

  • Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our


Core Responsibilities:

  • Ensure contracts meet all submission criteria and compliance

requirements and approve or reject contracts as appropriate.

  • Review contract and validate services with customer to ensure


  • Serve as primary interface with identified customer IT/technical


  • Navigates through multiple systems to build, track, and monitor

orders. Interface with various levels of sales, operations,

engineering, and other functional groups to ensure order flows


  • Meet scorecard productivity/quality metrics.

  • Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

  • Other duties and responsibilities as assigned.

Job Specification:

  • High School Degree or Equivalent

  • Generally requires 0-2 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Support Operator Product Selection Level 1

Siemens Corporation

Posted 3 days ago

VIEW JOBS 4/19/2019 12:00:00 AM 2019-07-18T00:00 Division: Smart Infrastructure Business Unit: Low Voltage Products Requisition Number: 241663 Primary Location: United States-Georgia-Norcross Assignment Category: Full-time regular Experience Level: Entry level Education Required Level: High School Diploma / (GED) Travel Required: No Division Description: Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationally for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in seven Divisions: Power and Gas, Power Generation Services, Energy Management, Building Technologies, Digital Factory, Process Industries and Drives, and Financial Services. With power chain management from creation to consumption, and over half a dozen manufacturing hubs here in the U.S., Siemens Energy Management provides technologies for the economic, reliable, and intelligent transmission and distribution of electrical power. From smart grid and energy automation technology, to power supply for industrial plants and high-voltage transmission systems, Siemens is providing intelligent technologies to a diverse clientele. For more information, please visit: management.html Job Description: Position Overview At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We are focused on ensuring that zero harm is done to our employees and zero defects are created in our processes. We utilize lean principles and digitalization to continually improve our processes and customers' experience. We empower our employees to act as owners, and trust our managers to self-direct their teams and innovate to succeed. We communicate honestly and drive transparency to learn from our mistakes and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities. The Customer Support Coordinator is responsible for processing large volume data entry in both alphanumeric and symbolic data entry from source documents into CRM software. Recognizes when to escalate customer issues and supports customer with price and availability, simple product crossing and referral to appropriate specialist for technical support and/or problem resolution when warranted. Lead the investigation and resolution of open lines associated with LMV Customer Support Managed orders. Utilize SAP and other applicable reports to identify open orders and distribute to customer support for review and resolution under the defined process. Responsibilities: * The Product Selection Specialist will be responsible for: * Providing price and availability for multiple products within assigned business segment. * Ability to handle a large volume of calls to provide pre-order and post order product support. * Will service internal as well as external customers, industrial and construction distributors, and sales. * Must have the ability to understand and navigate through multiple systems such as: SAP, Philos, Industry Mall, and other Siemens online tools. * Utilize CRM tool to enter, manage, and prioritize case load to attain established service level agreements. * Will need to have organizational familiarity to transfer customers appropriately throughout other support organizations within Siemens Industry Inc. * Bring more value to each call/request by: * Providing solutions to discontinued or obsolete product * Looking for alternate solutions when product is not in stock * Crossing other manufactures' part numbers over to Siemens part numbers * Acting as the level 1 product support for Customer Support * Having the ability to quote MCC buckets, panelboards, and other modified product in COMPAS Required Assets: * High Level of professionalism and excellent customer service skills. * Ability to multitask and handle a high volume of work accurately. * Excellent verbal, written, and organization skills. * Ability to be the escalation point for product support for Customer Support and Johnson City. * Desire to grow within the company. * Ability to work within a team environment. * Must be a self starter. * Ability and desire to learn assigned business segment product line. May need to take internal product training. * Must be detailed oriented. * Ability to successfully complete required training program. * Must have organizational knowledge in order to obtain proper product support. * Must have the ability to navigate through multiple catalogs and online tools to provide product support. * Must be able to cross, identify, select, and provide replacement parts. * Must be able to provide trip curves, drawings, specifications sheets, and instruction sheets. * Must be able to quote replacement motor control center unit-only. * Must be able to quote panelboards, switchboards, and motor control centers in certain situations. Required Knowledge/Skills, Education, and Experience: * High School Diploma * 3+ years' of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries. * Prior knowledge of processing freight claims, returns, call tags, credits and debits. * Strong data analytical and problem solving skills in identifying patterns and trends. * Proficient with Microsoft Suites. * Basic understanding of inventory management. Preferred Knowledge/Skills, Education, and Experience * Bachelor's degree in General Business or related discipline. * Strong knowledge of SAP, CRM systems and Quotation tools. Siemens Corporation Norcross GA

Coordinator 1, Technical Product Sales Support (Bss)