The team member's number one job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system's vision of achieving that commitment to patients and families.
Serve as a key liaison for Presbyterian Hospice & Palliative Care with all markets and leaders at various levels of authority inside and outside of Novant Health. Primary responsibilities include: coordinating, organizing and implementing marketing strategies of PHPC; coordinating community relations and events; assisting with the recruitment, organization and ongoing maintenance of the volunteer program according to TJC, State, Medicare and/or other regulatory requirements; and coordinating, implementing and maintaining fundraising activities, events, records and community relationships.
Responsible for managing resources within assigned budget or according to available allocated financial and personnel resources to support the strategic objectives of PHPC. Provides effective communication and organization within a matrix environment.
Education: Bachelor's degree required. Bachelor's degree in marketing, journalism, communications or related field required.
Experience: Three to five years in community relations, marketing or related field required. Two years supervisory experience required.
Licensure/Certification/Registration: Valid driver's license required.
Additional skills required: Must have excellent verbal and written presentation skills; the ability to exercise good judgment in stressful situations; be deadline-oriented and self-motivated.
Must meet Presbyterian's customer service standards and continuously demonstrate the ability to provide the remarkable customer experience with assignments. Must be a self-starter and able to work independently; able to work cohesively with a team. Know regulatory guidelines of TJC, the State, and Medicare pertinent to hospice and how to apply guidelines appropriately.
Must have supervisory skills to effectively work with volunteers; must have knowledge of progressive discipline processes; teambuilding and conflict management. Must have the ability to successfully collaborate with teams, groups and committees; prioritize, organize and interact effectively with diverse individuals at all levels of authority. Must be able to use typical office machines (phone, fax, copier, computer, keyboard, etc.). Must have considerable knowledge of computers with Window skills and Excel spreadsheets.
Must have basic knowledge of database management. Ability to successfully complete generic and department-specific skills and competency testing. Must be able to maintain composure under pressure and meet deadlines. Must have finance management skills.
Special Conditions: Must be flexible, versatile and adaptable.
Must have reliable transportation to and from all work-related assignments. Must be available to work outside regular business hours for volunteers, events and fundraising activities. Hours will include evening and weekend work.
Work routine involves physical endurance and mobility, i.e. reaching, pushing, pulling, and bending; stooping, light to medium lifting and long periods of sitting and standing. Work environment involves distractions and interruptions such as noise and telephone calls. Work routine involves deadlines and aggressive timelines for work performance. Must be able to maintain composure under pressure while meeting deadlines.
Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".