Are you interested in both challenging and rewarding opportunity with the world's largest humanitarian network? By joining the American Red Cross, you will touch lives and experience the greatness of the human spirit at its best.
Training people how to respond to and prepare for emergencies is a core mission of the American Red Cross. We offer a range of health and safety classes that teach new skills, keep our students knowledgeable, confident and ready to respond in almost any emergency situation. Making a difference in the lives of others is what the American Red Cross does.
We are currently seeking an experienced, resourceful Coordinator with strong negotiation skill, excellent customer service skills and the ability to work in a fast pace environment.
JOB DESCRIPTION SUMMARY:
The PHSS (Preparedness, Health and Safety Services)National Account Coordinator's primary responsibility is to ensure superior
customer service for national accounts by coordinating the national account customer
service, scheduling, client special contract request, and relationship management
activities for accounts managed in the assigned area within the Division and/or having
training locations in the assigned area within the Division. This includes, but is not
limited to the coordination of class scheduling, instructor training and support, customer
data management and invoicing support; coordination with the inbound and outbound
call centers, PHSS Finance COE, other territory National Account Specialist and the
Sales Manager. For national accounts administered by the territory the National
Account Specialist collaborates with the territory's sales team to manage the
relationship by offering the entire product line, regularly communicating with the
customer or Sales Representative managing the client relationship, coordinating quality
assurance, and providing support to its national account instructors. Responsible for
providing regular reach and revenue activity reports for both internal and external
audiences as requested by the Territory Service Delivery Manager.
Training Fulfillment: Facilitate scheduling of all national account training in the territory jurisdiction according to the agreement requirements; ensure that the customer certificates are available as requested; facilitate special administrative activities associated with delivery of blended learning; coordinate with other National Account Specialists to schedule training for new instructors and the development of Instructor Trainers for large national accounts;
Quality Assurance: Responsible for applying quality assurance and program controls for training conducted in the territory by national account company and Red Cross instructors; ensure that the customer's instructor corps is fully supported including using LMS capability to manage their records if desired; monitor credentialing of all instructors to meet American Red Cross, State and Local requirements
Resource Coordination: Responsible for efficient and effective use of resources to
service national accounts as requested by the customer; for national accounts that are managed by the territory collaborate with other territories to ensure appropriate resourcing of accounts when the resources are not available in the territory jurisdiction; support national account customers in securing supplies and rental equipment as needed.
Provide back-up support to other National Account Specialists as requested.
collaborate with the Sales Representative managing the account to engage in regular and strategic communications with the customer and instructors regarding programmatic changes, quality management issues, other PHSS services and products, account administration and other relationship management opportunities; maintain appropriate communication with other territories and other national account stakeholders for scheduling of classes in other territories and to ensure superior customer service for national accounts;
in the territory to ensure quality delivery of services and products according to the
customer's expectations as defined in the agreement.
Bachelor's degree in Education, Business, Human Resources/Training, or similar discipline preferred.
A minimum of 2 years experience in a customer support, quality assurance, logistics or training position. American Red Cross PHSS experience preferred.
Basic computer skills including demonstrated ability to utilize MS Office programs and web-based reporting programs.
Ability to travel 10%.
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.
American Red Cross