In this role you will report to the Director of Risk and work in concert with the Director of Training to ensure safety and security within the facilities at Provo Canyon School. You will be part of a highly skilled an professional team who monitors compliance with policies, state and federal laws, and regulatory requirements. The majority of your time will involve assisting the Director of Risk with the following functions:
Reviews camera footage to ensure appropriate and timely reporting of incidents.
Collect and screen all reports. Analyzes and trends data collected.
Identifies actual and potential risk situations.
Refers occurrences for follow-up to appropriate department or committee.
Receives immediate and concurrent reporting of adverse patient outcomes identified by the PI process.
Performs risk surveys and inspects patient care areas in concert with school's safety program committee objectives.
Reviews reports on facility and equipment to assess loss potential.
Receives and investigates reports to determine appropriate response and establish record keeping responsibilities.
Receives information (verbally or formally on the HPR/ Incident Report) from staff regarding patient events which may lead to a claim.
Demonstrates tact, diplomacy, and sensitivity in communications. Is clear and accurate in communication. Responds promptly to requests, problems, and questions. Maintains confidentiality as appropriate. Interacts well with co-workers, inter and intra departments. Attends all in-service training meetings, as required. Personally responds to direct requests or questions from patients or other customers in a timely manner.Listens carefully to patients and customers, probing to clarify their specific need or request. Maintains composure during stressful interactions. Keeps commitments extended to patients or customers. Collaborates with staff in department to continually improve service delivery or school operations. Demonstrates understanding how position supports the goals of the department and vision of the organization, including how it supports other departments and processes within the organization. Supports facility public relations, community education, and referral development efforts. Supports school's safety and security program.
Universal Health Services