Coord Patient Relations

HCA Overland Park , KS 66204

Posted 6 months ago

Coordinator Patient Relations

Menorah Medical Center Overland Park, KS

Menorah Medical Center, a 175-bed, acute care hospital located on the corner of 119th and Nall in Overland Park, serves our community's healthcare needs by providing compassionate care and some of the most advanced treatment options available in the Kansas City area. MMC has a comprehensive medical staff with more than 600 physicians who offer exceptional experiences and extraordinary medicine for adults, newborns, children and teens.

Position Summary

  • Responsible for the overall patient experience program at Menorah Medical Center.

  • Ensures all patient concerns/complaints/grievances receive immediate communication and/or attention and follow-up handled appropriately for maximum patient satisfaction.

  • Provides a mechanism that supports and monitors compliance with the Kansas Statutes governing patient rights and grievances, CMS, TJC and patient rights as well as the values and mission statement of Menorah Medical Center.

  • Coordinates discharge phone call program.

  • Responsibilities include but not limited to performance improvement activities, development and implementation of patient satisfaction and service recovery program.

  • Communicates appropriately with other departments to ensure resolution of each incident.

  • Responsible for responding to and follow up with the patient for all grievances, keeping in compliance with TJC and CMS standards.

  • Responsible for leading the organizations patient experience including committees and program and represent facility at any division patient experience meetings.

  • Other duties as assigned include volunteer/chaplaincy management and Hospital privacy officer.

Minimum Requirements:

Education: Associate's Degree required. Bachelor's Degree preferred

Knowledge/Professional Licensure/Registration/Certifications: Knowledge of general patient care activities. Conflict restitution, preparation of letters, reports.

Experience: Two years' experience in health care setting with patient contact preferred.

Administrative Skills:
Microsoft Word/Excel/CPCS

Equipment/Machine Skills:
Computer software to include database management.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Accounts Representative

U.S. Physical Therapy

Posted 5 days ago

VIEW JOBS 10/19/2019 12:00:00 AM 2020-01-17T00:00 Overview Founded in 2003, ARC Physical Therapy+ started as a physical and occupational therapy company but has grown into the region's foremost wellness, injury prevention and Rehabilitation Company – a healthy workforce company. ARC is an equal opportunity employer and does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status or physical or mental disability. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one which is subject to U.S. law). Position Purpose: Under general supervision, the Patient Account Rep is responsible for activities that support the AR process which includes billing and collection of patient and corporate accounts. Essential Duties and Responsibilities: * Assess outstanding accounts receivable and determine appropriate course of action to collect monies owed for assigned accoun * Related effectively with patients, insurance representatives, case managers and adjustors in order to resolve outstanding accounts receivable. * Manage and prioritize multiple functions within the accounts receivable departmen * Review daily correspondence and determine appropriate course of action to collect monies owed for assigned accounts * Relate effectively with coworkers to resolve problems and issues identified during the course of business * Identify overpayments and perform necessary research to determine reason for overpaymen Complete refund paperwork with substantiated documentation for review by Practice Administrator. * Develop an understanding of the ARC business model and effectively communicate/educate others * Other tasks and projects as assigned Other Responsibilities or Skills Needed * Ability to create basic excel spreadsheets * Ability to perform routine mathematical calculations * Ability to maintain confidentiality * Ability to operate personal computer and 10 key calculator * Ability to maintain accuracy * Ability to approach problems/decisions analytically * Dependable and reliable * Strong interpersonal skills * Positive attitude and professional demeanor * Follow clinic and OSHA safety rules and procedures * Uphold HIPAA regulations and maintain confidentiality Position Requirements * Must have, at a minimum, a high school diploma * At least 4+ years of AR experience in a healthcare setting * Experience with Medicare billing and documentation requirements with Medicare resources Working Conditions The Patient Accounts Representative (incumbent) will spend long hours sitting and using office equipment and computers, which can cause muscle strain. The incumbent will also have to do some lifting of supplies and materials from time to time. The incumbent is located in a busy, open area office. The incumbent is faced with constant interruptions and must meet with others on a regular basis. The incumbent must spend long hours in intense concentration. The incumbent must also spend long hours on the computer which requires attention to detail and high levels of accuracy. There are a number of deadlines associated with this position, which may cause significant stress. The incumbent must also deal with a wide variety of people on various issues. Physical Demands * Ability to lift fourteen (14) pounds * Ability to sit for extended periods * Fine motor skills * Visual acuity The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to sit and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 14 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Physical Demand Ratings are an estimate of the overall strength requirements that are considered to be important for an average, successful work performance of a specific job. In order to classify the occupation of a worker with a physical demand rating, the most strenuous and frequently performed tasks are evaluated. We offer a competitive total compensation package including an hourly base pay as well as a comprehensive benefits package including medical, dental, disability, life and a 401(k) plan, in addition to other outstanding benefits such as Paid Time Off starting on days 91 of your employment. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. U.S. Physical Therapy Overland Park KS

Coord Patient Relations

HCA