We have an opening for a COORD, PATIENT FLOWposition.
Location: Ascension Macomb; 27351 DEQUINDRE Rd Madison Heights, MI 48071 .Note: online applications accepted only.
Schedule: Part-Time;Afternoon shift, every other weekend.
Requirement: Previous customer service and/or patient experience is preferred.
This position is eligible for an Employee Referral Bonus! If you know someone that would be a great fit for this role, you can refer them to this position and potentially earn an Employee Referral Bonus! Click here to view the step-by-step instructions to refer a friend to this position.
If you have a positive attitude and a love for learning, you may be interested in joining our team.
At TouchPoint, we're all about heart. Compassion at every point of human contact is more than our mission, it's our way of life. We're the exclusive provider of hospitality services to Ascension Health, so our associates are a lifeline to patients, residents and their families. That's why we're looking for bright and diverse people to join our family. From housekeeping, food and nutrition services to patient transportation and valet parking, we provide the hospitality that leads to healing. If you're ready to make a difference, join us!
As a Patient Flow Coordinator, you will be responsible for the effective daily coordination and monitoring of Patient Transportation services activities through timely and accurate dispatch and management of customer transportation requests and efficient assignments of transport personnel.
Essential Duties and Responsibilities:
Continuously monitors and improves departmental performance through timely dispatching of patient transport requests and personnel activity status.
Resolves problems related to patient, visitor, staff or employee complaints.
Utilizes effective dispatching logic in prioritizing tasks, dispatching assignments to the appropriate personnel in order of availability and proximity while maximizing productivity.
Ensures compliance with policies and procedures for departmental operations.
Manages the Patient Transport Department in Operations Managers or Supervisors absence if required.
Motivates staff to function as a team in achieving goals and maximum productivity.
Adheres to and promotes associates compliance to standard universal and disease-specific precautions and the OSHA blood borne pathogen standard; work to comply with all federal and state regulatory agencies.
Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
Monitors supplies and equipment; makes purchase recommendations as needed.
Performs other duties as assigned.
Ability to plan, organize, coordinate and direct the activities of transport requests and associates productivity.
Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability.
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).
Req ID: 259491
Compass Group USA Inc