Coord, Patient Flow (Part-Time)

Compass Group USA Inc Detroit , MI 48222

Posted 2 months ago

  • We have an opening for a COORD, PATIENT FLOWposition.

  • Location: Ascension Macomb; 27351 DEQUINDRE Rd Madison Heights, MI 48071 .Note: online applications accepted only.

  • Schedule: Part-Time;Afternoon shift, every other weekend.

  • Requirement: Previous customer service and/or patient experience is preferred.

This position is eligible for an Employee Referral Bonus! If you know someone that would be a great fit for this role, you can refer them to this position and potentially earn an Employee Referral Bonus! Click here to view the step-by-step instructions to refer a friend to this position.

If you have a positive attitude and a love for learning, you may be interested in joining our team.

At TouchPoint, we're all about heart. Compassion at every point of human contact is more than our mission, it's our way of life. We're the exclusive provider of hospitality services to Ascension Health, so our associates are a lifeline to patients, residents and their families. That's why we're looking for bright and diverse people to join our family. From housekeeping, food and nutrition services to patient transportation and valet parking, we provide the hospitality that leads to healing. If you're ready to make a difference, join us!

Job Summary

As a Patient Flow Coordinator, you will be responsible for the effective daily coordination and monitoring of Patient Transportation services activities through timely and accurate dispatch and management of customer transportation requests and efficient assignments of transport personnel.

Essential Duties and Responsibilities:

  • Continuously monitors and improves departmental performance through timely dispatching of patient transport requests and personnel activity status.

  • Resolves problems related to patient, visitor, staff or employee complaints.

  • Utilizes effective dispatching logic in prioritizing tasks, dispatching assignments to the appropriate personnel in order of availability and proximity while maximizing productivity.

  • Ensures compliance with policies and procedures for departmental operations.

  • Manages the Patient Transport Department in Operations Managers or Supervisors absence if required.

  • Motivates staff to function as a team in achieving goals and maximum productivity.

  • Adheres to and promotes associates compliance to standard universal and disease-specific precautions and the OSHA blood borne pathogen standard; work to comply with all federal and state regulatory agencies.

  • Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.

  • Monitors supplies and equipment; makes purchase recommendations as needed.

  • Performs other duties as assigned.


  • Ability to plan, organize, coordinate and direct the activities of transport requests and associates productivity.

  • Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

Req ID: 259491


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Administrative Supervisor RN Patient Care Part Time Day Shift

Detroit Medical Center

Posted 2 days ago

VIEW JOBS 4/19/2019 12:00:00 AM 2019-07-18T00:00 The supervisor serves as a liaison on a designated shift. Functions as a resource person for management and staff. Provides on-site problem solving for management and administrative staff. Facilitates and validates decision-making regarding nursing practice. Assists in the development of policies and procedures. Participates in the education and development of patient care staff. Demonstrates an understanding of and commitment to the philosophy and objective of continuous improvement, team work, the mission, vision and values of the DMC and adheres to the DMC Customer Service Standards. Monitors activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies. As directed, implements external and internal audit recommendations. Ensures hospital departments achieve objectives for diversity of their suppliers. 1. On off shifts, weekends and holidays, acts as administrative liaison between administration, patient care staff and other departments. Makes decisions about staff placement and patient placement as needed. Facilitates and participates in interdepartmental problem solving on off shifts and weekends. Maintains high visibility and is readily accessible to staff. Promotes shared decision-making when interacting with staff and assigns pool and agency staff.* 2. Collaborates with other health care disciplines to provide optimal patient care. Facilitates the delivery of patient services on all shifts and weekends. Required to be available for call; may be required to work at various facilities.* 3. Uses six leadership actions; adheres to the DMC's Customer Service Standards.* 4. Interprets/facilitates implementation of hospital and nursing policy/procedure.* 5. Actively participates in the development of staff. Collaborates with nursing education and research, clinical nurse specialists, unit management teams and other resources to provide educational programs for staff on all shifts and weekends.* 6. Conducts rounds on patient care areas; evaluates progress toward patient outcomes and intervenes appropriately.* 7. In collaboration with unit management or charge nurses, adjusts staffing as necessary, taking into consideration patient population and skill mix.* 8. Monitors staff interactions with patients, families and the public.* 9. Functions as a resource person for patient care.* 10. Responds to emergencies; collaborates with unit staff to ensure adequate staffing during emergencies. Facilitates transfer of patients to appropriate area (e.g., ICU).* 11. Assists with the orientation, training of staff and provides input for the evaluation of staff. Acts as a mentor to new staff (i.e., emergencies, general practice).* 12. Collaborates with management and staff to meet unit goals.* 13. Initiates disciplinary action when indicated; communicates relevant information to manager.* 14. Serves on committees and participates in organizational activities as appropriate.* 15. Participates in performance improvement activities including data collection.* 16. Shares joint accountability with institution for maintaining competency.* COMPLIANCE STATEMENT Monitors activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies. As directed, implements external and internal audit recommendations. Ensures hospital departments achieve objectives for diversity of their suppliers * The essential functions of this job include but are not limited to those marked with an asterisk. [BRASSRING IMPORT 8/30/16] Qualifications: 1. Bachelor of Science degree in Nursing or enrollment/documented intent to complete BSN within two years; or, eight or more years of current equivalent clinical experience. 2. More than two years of progressively more responsible nursing experience. Management experience, preferred. 3. Licensed to practice as a Registered Nurse (RN) in the state of Michigan. [BRASSRING IMPORT 8/30/16] Job: Nursing Primary Location: Detroit, Michigan Facility: DMC Harper University/Hutzel Women's Hospital Job Type: PT1 Shift Type: Days If Other Shift, Specify: Primarily Day Shift w/ Flex Night coverage Every 3rd weekend Shift Begin: 7:00 AM Shift End: 7:30 PM Detroit Medical Center Detroit MI

Coord, Patient Flow (Part-Time)

Compass Group USA Inc