Coord Patient Access

Overview

The Coordinator, Patient Access coordinates daily activities in support of the Patient Access Manager/Director in a variety of department operational tasks for a specific area of Patient Access. This position is accountable and responsible for assuring quality of patient accounts and providing support to the Director and Managers.

The Coordinator tracks/monitors employee productivity and work queues, provides updates on activities and monitors/maintains standard work. Assists with the development/revision of policy and procedures for the department. Participates in the training/education of staff in job duties.

Coordinates the day-to-day work activities of the assigned area. Engages in ongoing communication with Manager/Director to ensure departmental goals and targets are met.

Qualifications

Education: High School Diploma

Experience: 5 years Patient Access/Accounting/Health Care Finance experience required; hospital experience preferred Supervisory experience preferred. Bi-lingual in Spanish preferred.

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.

Performs other duties as assigned.

Individual will possess commensurate combination of education, experience and qualifications.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.

• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".