Coord Ancillary Services

Overview

Location: Hybrid- WFH/Lisle (min 3 days in office per week)

Hours: Monday- Friday 7:00am-3:30pm. Hybrid after 90 days.

Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including:

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.

• $5,250 Tuition Reimbursement per year.

• 40 hours paid volunteer time off.

• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact

• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.

• 401(k) Match

• Profit-sharing program

Are you ready to challenge the expected to deliver the extraordinary?

Under the direction of the Ancillary Administrative Manager, the Coordinator Ancillary Services is responsible for managing all back end tasks for assigned Physical and Occupational Therapy locations. Provides to sites a clean DAR, ensures all visits are authorized, and updates assigned sites on needs from providers and payers. The Coordinator Ancillary Services ensures work is accomplished in accordance with Duly Health and Care policies and payer rules for therapy benefits.

Responsibilities

The Journeys and Adventures that Await

Manages daily appointments for assigned locations, including all necessary tasks associated with ensuring authorization of all visits

• Manage Epic DAR for assigned locations.

• Touch each therapy encounter for assigned locations to ensure visit is authorized.

• Work collaboratively with Duly Health and Care to assist in identifying therapy-specific information needed from payers.

• Update patient record with therapy authorization.

• Make corrections to orders to therapy or request updated orders from ordering provider (e.g. PT to OT, expired orders, etc.).

• Add external provider orders into Epic.

• Send required provider notes to payer in order to obtain authorization for visits.

• Communicates regularly with assigned locations on updates and/or changes to patient visit authorization.

• Manage C POT referral in basket daily.

• Cover other locations when other Coordinator Ancillary Services are out of the office.

• Keeps up to date with referral process changes.

Completes tasks associated with all active therapy patients

• Runs the Medicare cap report weekly for PT/OT department, updating with patients monetary progress toward Medicare cap

• Cross check Medicare for prior therapy care outside of Duly Health and Care

• Process Undistributed report for PT/OT department

• Run and complete Open/Unresolved Encounters report

• Build patient estimates as requested and communicate them to patients

• Enter patients into Vital Rock and send access instructions to patients

• Discharge patients from Vital Rock

• Discharge patients from PT/OT

• Run and complete Lost Patient report for assigned locations

• Enter all Joint Journey paperwork into Pinpoint for assigned locations

Utilizes resources to ensure most up-to-date and accurate information regarding insurance and authorization is provided to patient and treating therapist

• Uses online insurance resources to look up insurance approvals

• Collaborates with team of Coordinator Ancillary Services to share best practice

• Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address challenges

Qualifications

The Experiences You Bring

• Patient/client-facing experience preferred

• Knowledge of OSHA, HIPAA, and employment legislation

• High School Diploma or GED

• Experience of 3 or more years preferred

• Preference of experience in a patient/client-facing role and/or familiarity with insurance/authorizations