Conversion Rate Optimization Expert

Allianz Richmond , VA 23234

Posted 4 months ago

USARichmond VA 232339950 Mayland DriveAWP USA2020-05-16T00:00:000falseAllianz Worldwide Partners provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one roof, Allianz Global Assistance, Allianz Global Automotive and Allianz Worldwide Care are specialist brands combining forces to push boundaries and create tomorrow's solutions to deliver an enhanced experience to our clients.

Our 16,000 employees are based across 76 countries and combine 70 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Worldwide Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us!Allianz Worldwide Partners is a fast changing company with strong growth ambitions.

We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!~crlf~~crlf~As an equal opportunity employer, Allianz Worldwide Partners recognises that our strength lies in our people.

We are committed to diversity and inclusivity and everyone is welcome to apply.~crlf~~crlf~More information regarding the Allianz Worldwide Partners lines of business can be found at: http://www.allianz-worldwide-partners.com/corporate/~crlf~~crlf~ENAllianz is the home for those who dare a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people both its 88 million private and corporate customers and more than 140,000 employees Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers' trusted partner, instilling them with the confidence to grow.

If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.AWP USA## Position could be required to travel up to 5% of time.

####Bachelor's degree in communication

, psychology, business administration, UX web design, digital analytics, market research or related field or combination of relevant education and work experience~crlf~##Minimum of 2 to 3 years of relevant work experience~crlf~##Experience in project management and planning is preferred~crlf~##Detail-oriented with strong analytical and problem-solving skills~crlf~##Excellent written and oral communication skills with ability to present findings at all levels~crlf~##Strong background in e-commerce web analytics implementation, data tagging, reporting, optimization is preferred~crlf~##Experience with strategies for improving conversion on websites and at the offer level is preferred~crlf~##Proficiency with Google Analytics, Adobe Target, Omniture, Optimizely, Maxymizer or other front-end testing tools and analytical platforms is a plus~crlf~##Knowledge of JavaScript/jQuery, Filemaker is preferred


Develops and executes conversion optimization plans for each assigned business partner


~crlf~## Drives the development of key UI/UX experiences which will incorporate high-level interaction navigation, and organization design ~crlf~## Develops strategy and offers for merchandising activities of products sold across partner sales channels to generate revenue for both client and Fusion ~crlf~## Collaborates with other Optimization Strategists, Marketing and CX Managers, Copywriters, Designers and UI /UX Developers to plan and develop new marketing experiments ~crlf~## Creates mockups and visual prototypes as required ~crlf~## Interacts with partner representatives and work collaboratively within assigned Work Team to lead experimentation efforts to optimize customer experience and revenue, while meeting partner and profitability requirements ~crlf~## Tracks and manages all experiment approvals from the appropriate stakeholders ~crlf~## Reviews sites and leverage data to gain insight into user experience and behavior, trending, site usability and effectiveness, and presents actionable insights and recommendations based on data results and best practices ~crlf~## Plans and develop A/B/n and multivariate experiments with clear and measurable objectives that meet partner and Allianz goals ~crlf~## Plans the optimal mix of new and proven ideas in the right segments to maximize KPIs ~crlf~## Accurately documents all experiments with relevant data, including hypothesis, test idea, approval documentation tracking, mock-ups, and any instructions to properly execute the tests ~crlf~## Professionally presents and communicates experiment ideas, plans and results with both internal and external clients ~crlf~## Manages multiple customer segments and experiment timelines according to partner goals ~crlf~## Prepares reports related to conversion experimentation activities and strategies by partner and business unit ~crlf~## Collaborates with Sales, Product and Analytics teams to develop new insurance products as required ~crlf~## Performs other duties as assigned.This role owns the strategy and execution of all optimization experiments focused on improving conversion, customer experience, revenue, and profitability. Collects and analyzes data from a variety of sources to develop a deeper understanding of consumer behavior and how that behavior can be utilized to optimize KPIs.

Manages the user experience (UX) optimization process end-to-end by creating an optimization schedule, managing all components of project execution, analyzing test results, and communicating them to internal and external stakeholders. Ensures experiment ideas meet defined goals through a combination of proper strategy, placement, and speed of tests. Has a deep understanding of A/B/n and multivariate testing methods and tools and how to turn prospects into customers/sap/bc/webdynpro/sap/hrrcf_a_applwizard?PARAM=cG9zdF9pbnN0X2d1aWQ9QzJFQkRFMURDRjAyMUVEOTlFODE4MTY3RkZDRkNFNDE%3d&sap-wd-configid=ZA_AGT_GC_UNREG&sap-client=100&sap-language=EN&sap-ep-themeroot=%2fSAP%2fPUBLIC%2fBC%2fUR%2fnw5%2fthemes%2fZAGTLSfalse0AWP-6366430-2



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Associate Expert

T-Mobile

Posted 1 week ago

VIEW JOBS 8/13/2019 12:00:00 AM 2019-11-11T00:00 Now Hiring for July & August 2019! Be the Expert. Revolutionize Wireless. Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we're changing Customer Care for everyone. T-Mobile is doing something the carriers can't. We're bringing together a Team of Experts to give our customers an experience unlike any other. We're breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve whenever and however they want. And you're invited to join the revolution to be Famous for Care. Associate Expert Bring your smarts, individualism and your passion to the coolest role in customer care today - hands down! Being an Expert is about creating experiences that make customers happy and want to stay longer by building trust through resolution. We'll count on you to deliver the Un-carrier experience! Your career with us will begin as an Associate Expert and after proving your skills, you'll have opportunities to promote to Expert and eventually become a Sr. Expert! We want T-Mobile to be your career destination. We'll partner with you to grow your career by providing ongoing opportunities to hone your skills and achieve your career aspirations. Okay, wait, we know what you're thinking: how do I become an Expert if I'm just joining T-Mobile? Great question. Here's the deal: bring your passion for customers and excitement for technology – we'll invest in you to become the Un-carrier Expert you were meant to be.As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.comWhat we're looking for in an Expert: * You have a High School diploma or GED * You're a pro on the computer * You know how to juggle multiple tasks at the same time * You have an excitement about mobile devices and/or technology * You have the flexibility to work any shift, including nights and especially weekends * Ability to embrace change and adapt as we continue to define this new role * Ability to read and follow instructions for specific customer resolution tasks * Ability to exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with supervision and guidance from managers * Ability to work as part of a team to achieve individual and team results * Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role * Also responsible for other duties/projects as assigned by business management as needed Come on. You know this is the challenge you've been looking for. Take the plunge and apply today. We offer incredible benefits, competitive pay and bonuses, and the chance to build a career that you can take in any direction you want to go! Let's do this already!Here's what we'll count on you to do: * Create happy customers – we were named #1 in customer satisfaction every month in 2016 by Nielsen. So we are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve. * Provide exceptional service so customers stay longer – we bring our life experiences, knowledge and passion for exceptional service to all we do. We personalize every interaction and provide solutions to take care of our customers and create lifelong T-Mobile fans. * Offer thoughtful product and service recommendations – we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience. * Have serious fun – we don't take ourselves too seriously. Changing wireless for good is what we do and we love having fun doing it! T-Mobile Richmond VA

Conversion Rate Optimization Expert

Allianz