Vensure Employer Services Chandler , AZ 85249
Posted 2 days ago
About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com.
Position Summary
If you are experienced with managing or administering payroll or tax or benefits (HCM) and want to join an organization that is growing and has significant opportunities for you to make a positive impact, come join the Vensure team. Our organization's growth is largely driven by acquisition, and the System Conversions team is responsible for converting clients from their legacy system onto PrismHR, our chosen processing platform. The Conversion Consultant is responsible for the successful go live of their assigned clients, communicating directly with the client regarding the changes and coordinating additional internal resources working on the setup and validation. Using your knowledge of our processes and procedures, you may assist with data validation from a wide variety of formats (including text, and comma delimited data files), using your analytical skills to research and identify any issues with the system setup or the data translations, helping to identify root cause of the discrepancies and participate in problem solving. This position requires a detailed individual who is committed to providing the highest quality system conversions in the industry while meeting tight deadlines. You must have strong analytical skills and be very thorough and methodical.
Essential Duties and Responsibilities
Responsible for all client interactions: setting expectations, providing training, processing payrolls, issue resolution, and information gathering
Partner with internal partners on system requirements, providing input as needed on unique client complexities and incomplete setup
Familiarization with current client design in prior system, to ensure new system will meet client needs - and provide the client with 'what to expect now' scenarios where sizable differences are identified
Assist client with initial payroll processing on the new system, ensuring 'clean' payrolls are processed prior to transition to service
Provide client with system level training and providing user access
Monitor email communications in a timely and professional manner
Provide accurate updates regarding client conversion status, appropriately raising and documenting risks or barriers to go live
Track outstanding client level issues and ensure resolution
Participation in process improvement initiatives
Documentation of identified issues, with the necessary follow-up to ensure a positive resolution
Accountability for an assigned grouping of clients, successfully managing their conversion to go-live process
Participation in analysis gathering sessions, interacting with other departments and clients as needed
Constantly learning and increasing your knowledge and skills of our systems, processes, and industry
Other Duties as assigned.
Knowledge, Skills, and Abilities
Excel knowledge
Able to effectively manage multiple projects and attend to daily client matters while maintaining focus and follow through on issues until resolved and delivering results
Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures
Strong organization skills, analytical skills and attention to detail
Works independently and is self-motivated
Knowledge of Microsoft Office software (Outlook, Excel, Word, PowerPoint)
Experience administering or processing Benefits, Payroll, or Tax
Embraces changes and contributes to new initiatives
Must be able to meet deadlines for multiple concurrent projects
Excellent client facing skills, to include de-escalation
Ability to build and manage relationships in a cross-functional environment.
Education & Experience
1 year payroll processing or benefits administration experience required
Previous tax experience preferred
PEO and/or Multi-state payroll experience preferred
Intermediate to strong skills in excel
Prior experience in a system conversion or implementation department preferred
Experience with Prism and HR Pyramid preferred
Proficient with MS Office suite
Ability to type 35 WPM
Vensure Employer Services