JOB SUMMARY: Responsible for the assistance with various clerical duties in support of the department staff. Provide prompt and courteous customer service. Clear understanding of how various functions within the operation relate to and impact each other.
Comprehensive Administrative/Customer Service Experience Needed
Fast Pace Environment
Medicare Supplement a Plus
ESSENTIAL DUTIES & RESPONSIBILITIES (other duties may be assigned as necessary):
Communicate effectively and professionally with providers, agents, policyholders and their representatives.
Answering and documenting phone calls from a call center environment.
Prepare and copy documentation and /or files for mailing to clients.
Assist with daily file transfer between departments.
Follow-up on outstanding paperwork/processing.
Report and/or correct errors in computer records and department spreadsheets for actuarial reporting.
Understanding of Federal and State requirements as necessary in department.
EDUCATION and/or EXPERIENCE REQUIRED: High school diploma or equivalent. Computer experience required. Prior office experience preferred. Medical insurance experience a plus.
Insurance Administrative Solutions