Controls Support Engineer

Bastian Material Handling Indianapolis , IN 46218

Posted 2 months ago

10585 N Meridian St. Third Floor, Indianapolis, Indiana 46290
2031 Nelson Miller Pkwy, Louisville, Kentucky 40223

The Controls Support Engineer's primary responsibility is to provide customer support to all existing Bastian Solutions customers. This involves being available 24/7 for support calls (during support rotation), conducting phone troubleshooting, remote dial in support/troubleshooting, support escalation process, and as necessary on-site support. Collateral duties includes controls systems electrical design utilizing AutoCAD, PLC/PC programming, Human-Machine Interface (HMI) programming, customer training, acceptance testing and debug support on site, ensuring proper project close out process is followed, ordering spare/replacement parts, preparing and following up on Annual Support Contracts, and proactive customer check ups/visits. The individual will work directly with the Controls/Unified Support Manager to ensure all customer needs are met in a timely manner as well as to the customer's complete satisfaction. The individual will work with the Controls Sales and Systems Managers to develop the customer support program to include post acceptance support and after-hours support. The individual will work with other Systems and Controls personnel to coordinate and assist in project close out.


  • Bachelor's degree in Engineering (or related degree)

  • Demonstrated skills in customer relations

  • Excellent technical problem-solving capability (hardware, controls)

  • Strong organizational skills

  • Enjoys helping customers both internal and external to the company

  • Enjoy working in team environment

  • Experience with AutoCAD or similar software

  • Experience with PLC programming

  • Experience with HMI programming

  • Experience in the material handling industry preferred

  • Controls Background preferred

  • Travel: Up to 15%-25%

Superior Performance Objectives:

  • Demonstrates commitment and passion for Bastian Solutions and our future

  • Maintains satisfied customers by resolving issues quickly

  • Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation)

  • Become expert on equipment, suppliers, and applications

  • Assists Design Engineers on quoting and system proposals

  • Willingness to step up and assist other positions within the Systems Group

  • Demonstrated Leadership and Management

  • Improve project execution processes

  • Consistently communicates with the Controls/Unified Support Manager both good news and bad news. Completes task list items in a timely manner


  • Willingness to learn all facets/jobs of the Controls Group

  • Consistently seeks improvement and higher standards

  • Keen sense of superior customer service

  • Proactive in addressing conflicts. Always stays professional through conflicts

  • Persistence in "good" and "tough" market conditions (staying power)

  • Very organized and efficient in getting the "important" objectives done as opposed to the "urgent" tasks

  • Willingness to help all Halo Employee

  • Comfortable operating autonomously

  • Team player. Happy, Positive, Energetic Attitude

General Responsibilities:

  • Be the first point of contact for all Bastian Solutions support calls. Build up the support program to develop standard practices and procedures for support calls, SOP orders, warranty support, etc.

  • Work with Controls Group and Unified Support Manager to develop and operate the 24/7 Support Program

  • Develop Spare Parts list and follow up with customer to ensure parts are ordered and arrived onsite

  • Work with the Controls Engineers and Project Managers to develop and execute training programs for all projects.

  • Assist in ensuring all final As Built documentation is delivered to the customer including all drawings, training materials, and maintenance manuals

  • Maintain customer care website for existing customers

  • Assist Project Team with Acceptance Testing. Provide support to Project Manager in developing testing plan

  • Develop in depth understanding of all facets of material handling to include equipment, suppliers, and applications.

  • Timely completion of all reports and logs to include time reports and travel expenses

  • Provide input into standards and process development

  • Maintain consistent positive and enthusiastic attitude

  • Timely communication of all concerns and issues with the Controls/Unified Support Manager

  • Pursue professional training and certifications

  • Any and all job duties as assigned.

About Bastian

Bastian Solutions, a Toyota Advanced Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.

In addition to exciting work at a growing company, we offer the following benefits:

  • Health, Dental, and Vision Insurance

  • 401(k) Retirement Plan with a company match

  • Vacation/Holiday Pay

  • Tuition Reimbursement

  • Flexible Work Schedules

  • Volunteer Work

  • Professional Associations, Conferences and Subscriptions

  • Company Meetings & Events

Bastian Solutions does not work outside recruiting agencies. No solicitation phone calls or emails please.

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Controls Support Engineer

Bastian Material Handling