Controls Monitoring Operational Risk Senior Analyst - Usrb Cborc

Citigroup Inc. Fort Lauderdale , FL 33301

Posted 1 month ago


This position is responsible for the execution of activities associated with programs maintained by the US Retail Bank CBORC Monitoring Function. This role primarily supports the Citi Personal Wealth Management (CPWM) Controls Monitoring Team, though may be called upon to support other programs within USRB CBORC based on business need. This role is responsible for the design, execution, and reporting of controls monitoring tests as well as continually building best practices and improvements into all aspects of the Analyst's controls monitoring work. The role is also responsible for identification and escalation of emerging risks resulting from the Analyst's controls testing findings, including providing input to controls and business partners in support of root cause analysis. The candidate must possess advanced Excel spreadsheet and PowerPoint presentation skills and SharePoint knowledge, strong organization, communication, relationship building, and excellent time management skills. Experience working with or within the Citi Personal Wealth Management (CPWM) business related to risk and control activities is strongly preferred, but not required.

Job Responsibilities

  • For business controls assigned to the Analyst, understand those controls, and design appropriate controls monitoring tests in order to test the effectiveness of that control - including selecting a sample size, test frequency, test design, information sourcing, etc.

  • For business controls assigned to the Analyst, if issues are found with the control, review findings with the business control owner in order to confirm validating of the finding, and (if confirmed) escalate for awareness to the appropriate BORM (Business Operational Risk Manager) and to the U.S. Retail Bank Controls Monitoring Lead.

  • Identify and escalate emerging risks resulting from the Analyst's controls testing findings, including providing rationale/commentary to BORMs and business partners in support of root cause analysis.

  • Timely and accurate entry of all controls monitoring test results into the Citi Risk & Controls (CR&C) system - including self-awareness of all reporting deadlines.

  • Partners with the appropriate BORM (Business Operational Risk Manager) on the set up new ARCMs (Activity-Risk-Control-Monitoring Statements) as well as execute changes or updates to existing ARCMs.

  • Continually build best practices and improvements into all aspects of assigned controls monitoring work and tests - embrace learning and translate those learnings into improved tests - e.g., digital monitoring, sample size selection, frequency, evidence-gathering process improvements, etc.

  • Share ideas in order to help improve all aspects of assigned controls monitoring work and tests across the team.

  • If called upon to do so, support overflow work from other teammates and/or other controls monitoring programs within USRB CBORC based on business need.

  • Maintain meticulous, accessible documentation of controls monitoring test results - including have test results and 'working paper' at the ready should they be requested by Internal Audit, Compliance, Regulators, Senior Management, etc.

  • Make use of data from various systems and repositories to develop a thorough understanding of the business area being tested or monitored, including identification of trends, anomalies, outliers and red-flags.

  • Develop and maintain effective relationships with business partners, CBORC teams and functional management to ensure availability of accurate and complete information sources

  • Proactively advance the use of computer assisted assessment tools and techniques to drive high efficiency and effectiveness in testing, monitoring and surveillance processes.

  • Participate in identification and escalation of potential fraud and ethics issues and identify possible risk mitigation actions.

  • Support strategic projects and ad hoc requests from USRB CBORC management, as requested


  • Minimum 5 years controls testing and/or wealth management business experience, of which minimum 3 years in positions directly related to Citi Personal Wealth Management in-business controls, controls design, controls testing, or Audit of same.

  • Strong understanding of ARA (Annual Risk Assessment), QRA (Quarterly Risk Assessment), and MCA (Managers Control Assessment) frameworks and processes

  • Strong understanding of GRC (Global Risk and Control) frameworks related to controls and controls monitoring.

  • Comprehensive knowledge of Investments Products and Services - having active or past Investment licenses a plus, but not required.

  • In-depth experience with tools such as CR&C (Citi Risk and Controls), NetX360 (Pershing), JIRA, Quest, CPWM Salesforce, Citi KYC, Eclipse, preferred, but not required.

  • Advanced skills in MS Excel and MS PowerPoint and MS SharePoint.

  • Excellent organization, communication, relationship building, interpersonal, and time management skills

  • Independent thinker and able to perform a credible challenge of the Business

  • Ability to produce high quality work under rigid time constraints.

  • Ability to work effectively on virtual teams

  • Excellent written and oral communication skills with demonstrated ability to clearly articulate issues

  • Relevant investment licenses preferred (e.g., S7, S9, S10, S24, S63, S53, S55, S66, L&H)

  • Bachelor's/ University degree or equivalent experience

Travel Requirements

  • Minimal travel required for this role.
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Controls Monitoring Operational Risk Senior Analyst - Usrb Cborc

Citigroup Inc.