Spirit Airlines is a high growth airline expanding our footprint in 15+ countries. We make it possible for our Guests to venture further and discover more than ever before. Our mission is to deliver the best value in the sky and be the most successful airline on Earth!
Imagine being a Team Member in an organization introducing 100's of new aircraft that will double our fleet while scaling the organization's people, process, and technology infrastructure. Investing in a Rock Star like you will not only make an immediate impact on the business but help us continue building a bench of future leadership. Our Team Members develop their careers rapidly while building key skills that drive long-term success.
Be part of our Transformation Journey!
Team-driven: Your leaders will be right beside you to mentor, share ideas, and collaborate. Peers and leaders are valuable contributors.
The Sky is No Limit: Our constant growth means boundless career opportunities. There is no limit to how fast and how far you can grow within this organization.
The Giving Spirit: We are committed to giving back to the communities where we live and work.
Competitive base salaries with robust health & welfare benefits
Agile career paths and accelerated career advancement
Travel & flight benefits for you and your family
About this Job
The Guest Service Operations Controller will report to the Operations Supervisor and will be responsible for critical functions within the Operations team related to supporting and elevating the Guest Experience in key strategic locations and will be the primary point of station contact for Guest Solutions and Recovery (GSAR).
Primary contact for GSAR
Monitor guest connections and communicate potential challenges to all stakeholders
Communicate directly with Ramp Coordinator to coordinate efficient guest and bag movement
Re-accommodate IROP guests (flight, accommodations, meal, and transportation)
Monitoring changes to the Passenger Load Manifest and communicating discrepancies to the Operations Supervisor
Initiate communication with GSAs and GSSs to ensure operational performance metrics are met
Strategize with GSAR during irregular operations to provide best possible outcome for our impacted Guests
Monitoring and providing gate agents with advice regarding downline connections
Check operational updates email for recent status regarding inoperable items, out of service aircraft,
Contribute to building a Spirit Strong operation by supporting co-workers in their daily efforts
Contributes to a strong culture based on safety, integrity, high performance and pride of work
Track common issues received and collaborates with Operations Supervisor on potential solution
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g. emergencies, IROP handling or Operational )
Assist with station audits and compliance for both internal and external audits
High School Diploma or General Education Degree (GED) Associate's degree or equivalent experience preferred in Aviation related field
1-3 years' experience in an Airport Operations function
Proficiency in all Ops related tools and software (MC Plot, MC Web, GoNow, Movement Cntrl, etc.)
Basic skills in Microsoft Office and PowerPoint
No travel required Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. Robust analytical skills with the ability to identify trends and implement change. Comprehensive written and verbal communication, crafting messaging and expressing intent in a powerful and simple manner Ability to work under pressure while multitasking Effective time management skills and ability to prioritize in a rapidly changing environment
Understanding of Flight Releases and Fueling Information
Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you did not receive it.
We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.
Spirit Airlines is an Equal Employment Opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other applicable employment laws and regulations. It is our intent to maintain a workplace free from harassment, discrimination, and retaliation because of age, sex (including pregnancy), race, national origin, disability, color, religion, genetic information, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws.