Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.
Under limited supervision this senior engineer will provide post-sales HVACR control system support, which includes commissioning, installation, testing, maintenance and training services to Heatcraft customers, end-users and field sales both remotely and at jobsites. Proficient in the principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Duties include, but are not limited to:
Provide customers with technical support in the setup, configuring, troubleshooting and operating of Heatcraft control system products.
Provide customer-specific programming assistance and parameter settings for standard Heatcraft electronic control products and custom applications.
Provide training, as required, to the sales group and customers on the features, proper use, application and operation of Heatcraft electronic control system products.
Coordinate with various Heatcraft functional areas, as needed, in the resolution of electronic control field issues and the identification of their internal corrective actions.
Willing to travel up to 50% of work schedule.
BS in Electrical Engineering or Computer Science.
Minimum of 7 years of professional experience working with HVAC control systems
Professional experience with the Refrigeration or HVAC systems and industry.
Familiar with industry standard protocols (Modbus, BACnet, LONtalk, etc.)
Familiar with embedded and serial communications (I2C, RS-485, RS-232, CAN)
Proficient in networking communications (TCP/IP).
Experience with Real Time Operating Systems (RTOS) and other Operating Systems such as Linux and Windows.
Familiar with industry standard embedded software design and debugging tools.
[Trainer related skill set requirements to be added...]
The ideal candidate will possess a degree in Electrical, Computer Science or related field with at least 5 years of applicable experience in embedded electronics or Controls industry with a focus on System Applications and Troubleshooting. A proven track record in control system technical support and training is required. Excellent written and oral communication skills and the ability to work with diverse functional groups are essential.
Requires a bachelor's degree or an equivalent combination of education and experience. Requires at least 7 years related experience.Successful candidates must possess excellent verbal and written customer service communications skills. Expert knowledge in software programming, controls integration and communication protocols. Able to coordinate and direct the work of others both in-person and remotely.