Control Systems Technical Support Engineer, Sr.

Lennox International Stone Mountain , GA 30086

Posted 2 months ago

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Job Description

Under limited supervision this senior engineer will provide post-sales HVACR control system support, which includes commissioning, installation, testing, maintenance and training services to Heatcraft customers, end-users and field sales both remotely and at jobsites. Proficient in the principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

Duties include, but are not limited to:

  • Provide customers with technical support in the setup, configuring, troubleshooting and operating of Heatcraft control system products.

  • Provide customer-specific programming assistance and parameter settings for standard Heatcraft electronic control products and custom applications.

  • Provide training, as required, to the sales group and customers on the features, proper use, application and operation of Heatcraft electronic control system products.

  • Coordinate with various Heatcraft functional areas, as needed, in the resolution of electronic control field issues and the identification of their internal corrective actions.

  • Willing to travel up to 50% of work schedule.

Technical skills:

  • BS in Electrical Engineering or Computer Science.

  • Minimum of 7 years of professional experience working with HVAC control systems

  • Professional experience with the Refrigeration or HVAC systems and industry.

  • Familiar with industry standard protocols (Modbus, BACnet, LONtalk, etc.)

  • Familiar with embedded and serial communications (I2C, RS-485, RS-232, CAN)

  • Proficient in networking communications (TCP/IP).

  • Experience with Real Time Operating Systems (RTOS) and other Operating Systems such as Linux and Windows.

  • Familiar with industry standard embedded software design and debugging tools.

  • [Trainer related skill set requirements to be added...]

#LI-DNI

Qualifications

The ideal candidate will possess a degree in Electrical, Computer Science or related field with at least 5 years of applicable experience in embedded electronics or Controls industry with a focus on System Applications and Troubleshooting. A proven track record in control system technical support and training is required. Excellent written and oral communication skills and the ability to work with diverse functional groups are essential.

Requires a bachelor's degree or an equivalent combination of education and experience. Requires at least 7 years related experience.Successful candidates must possess excellent verbal and written customer service communications skills. Expert knowledge in software programming, controls integration and communication protocols. Able to coordinate and direct the work of others both in-person and remotely.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Customer Service Specialist

Lennox International

Posted 1 week ago

VIEW JOBS 11/24/2020 12:00:00 AM 2021-02-22T00:00 Company Overview Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia. Job Description This specialist is responsible for handling a variety of incoming customer calls and fulfilling customer needs to ensure customer satisfaction. Calls are non-routine and require deviation from standard screens, scripts and procedures. The specialist may need to respond to e-mail inquiries. While providing outstanding customer service is the primary function, the specialist may also need to provide minimal selling or promotion of products and services Duties include, but are not limited to: * Handle situations that may require adaptation of response or extensive research according to customer response. * Resolve problems escalated through lower staff levels. * Coordinate with a wide variety of functions within the company and provide liaison with customers during post delivery times. * Review warranty claims, discuss product capabilities and problems in light of customer needs, and provide special pricing for non-standard warranty items and repairs. * Resolve problems and discrepancies regarding shortages, over shipments, defective products, repairs and the like. * Resolve return credit problems. * Use computerized system for tracking, information gathering and/or troubleshooting. The specialist may be asked to perform activities within product service, repair, consumer relations, warranty claims and similar areas and provide work leadership to lower level customer service staff. The person in this position may also need to assess needs and suggest/promote alternative products or services. Qualifications Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred. Requires at least 4 years related experience.Excellent written and verbal communication skills, including effective listening skills. Ability to learn and understand technical terminology. Must be able to work in a fast-paced goal-oriented environment. Able to handle multiple tasks, stay organized, and focused on details. Requires extensive knowledge of the organization, products and services. May require advanced problem solving. Requires ability to navigate a computerized data entry system or other relevant applications. Lennox International Stone Mountain GA

Control Systems Technical Support Engineer, Sr.

Lennox International