Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.
The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.
This critical role is responsible for control matters related to the Data and Reporting organization within the Credit Card and Merchant Services business. Specifically, the candidate will be responsible to serve as a subject matter expert and advisor to guide complex business and risk mitigation strategies, including development and delivery of process and control recommendations to business management for projects, initiatives, policy implementations, and cross-business impacts associated with data governance, data management, analytics, and reporting. The individual will also support issues management, including root cause analysis and development of strong corrective actions, as well as implementation of sustainable controls.
Key Responsibilities include:
Lead and influence partnerships with the business process owner by consulting and providing expertise and strategic direction in the control design to effectively mitigate risks, including design of effective means of measurement.
Contribute to the development and enhancement of the business control environment through execution of the Risk and Control Self-Assessment (RCSA) program.
Engage in the development and implementation of new controls, action plans, and root cause analysis.
Support the Business with implementation of Control programs by providing consultative guidance.
Assess and design appropriate metrics to inform and monitor the health of the operational risk environment.
Support a strong risk management culture through the implementation of key risk management programs into the standard operating framework of the business.
Identify and solve for issues and help devise robust corrective actions and customer remediation
Conduct root cause analysis on emerging trends or key topics
Actively engage in control identification and enhancements
Act as an engaged first line of defense leader for day-to-day and key matters associated with management of issues, corrective actions, and sustainability of credit card processes.
Manage communication and escalation with our business partners on requirements and issues
Navigate through the complexity of the credit card business and regulatory requirements
Ability to interact with all levels of an organization
Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures
Reporting experience, analytics experience or a combination of both
Advanced knowledge of issue management policy
Ability to articulate complex concepts in a clear manner
Ability to coordinate completion of multiple tasks and meet aggressive time frames
Ability to identify and evaluate exposures and potential risks
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Outstanding problem solving and decision making skills
Advanced Microsoft Access skills
Other Desired Qualifications
Familiarity with Regulations and Risk Management policies and the broader Risk Management Framework, preferably with multiple years of experience in compliance risk management in the financial services industry
Strong knowledge and experience with credit card and personal loan processes specific to products, processes, and systems
Experience in control design, evaluation, and monitoring
Ability to lead and drive successful execution of Risk/Control or Governance programs
Ability to lead credible challenge to the business and adapt quickly through research and analysis.
Ability to work collaboratively and build relationships across a large number of stakeholders.
Hands on style; proven ability to execute and achieve targeted results and develop and manage associated goals and plans
Proven track record of prioritization and follow-up skills, and the ability to meet deadlines with quality deliverables
Strong leadership skills with the ability to interact and lead discussions comfortably with senior levels of management
DE-Wilmington: 2200 Concord Pike
NC-Charlotte: 301 S Tryon St
SC-Fort Mill: 3480 State View Blvd
IA-Des Moines: 800 Walnut St
IA-Des Moines: 801 WALNUT ST
IA-West Des Moines: 7001 Westown Pkwy
MN-Minneapolis: 2701 Wells Fargo Way
MN-Saint Louis Park: 435 Ford Rd
MN-Minneapolis: 600 S 4th St
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln
AZ-Tempe: 1150 W Washington St
AZ-Chandler: 2600 S Price Rd
AZ-Chandler: 2850 S Price Road
TX-DAL-Downtown Dallas: 1445 Ross Ave
TX-Irving: 250 E John Carpenter Freeway
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.