Control Center Operator

Excalibur Associates, Inc. Baltimore , MD 21235

Posted 3 weeks ago

Duties and Responsibilities include the following. Other duties may be assigned. THIS IS NOT A SECURITY GUARD POSITION AND IT DOES REQUIRE A MINIMUM OF TWO YEARS DISPATCH EXPERIENCE.

  • Monitoring the safety and security of employees, facilities and property;
  • Dispatching personnel on a 24/7 basis;
  • Detect and analyze situations, and alert the Watch Officer regarding any adverse conditions to the agency or its employees. This may include, but is not limited to, severe weather conditions, political instability, crime, terrorism, and technical failures;
  • In the event of hazardous conditions that could affect personnel, the operator must manage all agency communications platforms. However, if there is an Emergency event, the candidate will be required to assist in providing 24/7 support and ensuring the US Government is fully supported during such events;
  • Be thoroughly familiar with the duties of the position to which they are assigned (e.g., alarm monitor, dispatch, camera monitor);
  • Be thoroughly familiar with the Control Center Operations Manual and adhere to procedures;
  • Provide a brief to in-coming control center personnel;
  • Review maps, floor plans, diagrams, or other information to become familiar with facility and property boundaries and be familiar with commonly sought-after offices or locations within the facility such as service offices, restrooms, elevators, entrances and exits, retail spaces, and parking areas;
  • Be familiar with Agency access control and property removal procedures and direct any questions to the shift supervisor;
  • Be mentally alert and physically ready to operate the Governments equipment and security systems within the control center environment;
  • Provide notification of alarms, events and emergency situations to appropriate contract Security Officers and other personnel using the notification matrix and call down lists included in the Control Center Operations Manual;
  • Observe situations analytically and objectively and record them clearly and completely;
  • Write and submit reports in a timely and efficient manner;
  • React quickly and calmly in emergencies;
  • Communicate effectively with strong oral and written communication and interpersonal skills;
  • Handle situations firmly, courteously, tactfully, and impartially;
  • Recall numerous details and essential information;
  • Operate radio, telephone, keyboard, computer terminal, and related communications equipment;
  • Create and maintain manual and electronic logs (e.g., Excel) and other records;
  • Have a working knowledge of Microsoft Office products;
  • Follow directives, policies, and procedures, as provided;
  • Liaise with other Federal, State, and local law enforcement and other emergency response entities, as well as other organizations;
  • Effectively multi-task within a high-paced environment;
  • Collect information, capture details and disseminate accurate information;
  • Monitor and operate various security platforms to detect security risks, threats, or prohibited items, i.e., fire alarm systems, cameras, base station radio;
  • Monitor active alarms and initiate the necessary notification for response;
  • Assess the status of alarm settings, in the required security platform program, to determine if changes or adjustments are warranted;
  • Facilitate evacuation of individuals from dangerous and/or life threatening situations by providing security officers and responding personnel with up-to-date information;
  • Investigate the source of suspicious odors and sounds and initiate the necessary notification for response;
  • Observe unique characteristics of an individual for identification purposes;
  • Observe a persons body language to assess attitude and intention;
  • Locate and review documents and information (e.g., logs, lists);
  • Read memos and other written material to maintain knowledge;
  • Comprehend written direction, procedures, and policies;
  • Monitor FEMA phone and record all messages/communications;
  • Adhere to casual professional dress code; and
  • Participate in required training and exercises.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read, analyze, and interpret instructions, safety and security rules, procedures and operating manuals, correspondence and documents. Ability to write routine and emergency reports and correspondence. Ability to effectively present information on one-on-one, small group situations and to groups and customers or employees of the organization.

Math Ability:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common factors and decimals. Ability to perform these operations using units of weight measurement, volume and distance.

Reasoning Ability:

Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with and resolve problems involving few concrete variables in standardized and emergency conditions.


  • Be a United States citizen;
  • High school diploma or General Equivalency Diploma; and
  • Minimum of two years of experience working in a control center/dispatch environment within the past five years.

Knowledge, Skills and Other Abilities:

  • Read, write and thoroughly comprehend English language; fluency required
  • Oral and written communication skills
  • Must Be Able to Obtain US Suitability Clearance up to the Secret level
  • Pass medical screening requirements.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, and sit.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and computer equipment.

The noise level in the work environment is usually quiet to moderate.


Benefits and salary are under a Collective Bargaining Agreement. Currently $26.37 per hour plus H & W.

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Control Center Operator

Excalibur Associates, Inc.