Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Control Center Operator

Expired Job

Excalibur Associates, Inc. Baltimore , MD 21235

Posted 3 weeks ago

Duties and Responsibilities include the following. Other duties may be assigned. THIS IS NOT A SECURITY GUARD POSITION AND IT DOES REQUIRE A MINIMUM OF TWO YEARS DISPATCH EXPERIENCE.

  • Monitoring the safety and security of employees, facilities and property;
  • Dispatching personnel on a 24/7 basis;
  • Detect and analyze situations, and alert the Watch Officer regarding any adverse conditions to the agency or its employees. This may include, but is not limited to, severe weather conditions, political instability, crime, terrorism, and technical failures;
  • In the event of hazardous conditions that could affect personnel, the operator must manage all agency communications platforms. However, if there is an Emergency event, the candidate will be required to assist in providing 24/7 support and ensuring the US Government is fully supported during such events;
  • Be thoroughly familiar with the duties of the position to which they are assigned (e.g., alarm monitor, dispatch, camera monitor);
  • Be thoroughly familiar with the Control Center Operations Manual and adhere to procedures;
  • Provide a brief to in-coming control center personnel;
  • Review maps, floor plans, diagrams, or other information to become familiar with facility and property boundaries and be familiar with commonly sought-after offices or locations within the facility such as service offices, restrooms, elevators, entrances and exits, retail spaces, and parking areas;
  • Be familiar with Agency access control and property removal procedures and direct any questions to the shift supervisor;
  • Be mentally alert and physically ready to operate the Governments equipment and security systems within the control center environment;
  • Provide notification of alarms, events and emergency situations to appropriate contract Security Officers and other personnel using the notification matrix and call down lists included in the Control Center Operations Manual;
  • Observe situations analytically and objectively and record them clearly and completely;
  • Write and submit reports in a timely and efficient manner;
  • React quickly and calmly in emergencies;
  • Communicate effectively with strong oral and written communication and interpersonal skills;
  • Handle situations firmly, courteously, tactfully, and impartially;
  • Recall numerous details and essential information;
  • Operate radio, telephone, keyboard, computer terminal, and related communications equipment;
  • Create and maintain manual and electronic logs (e.g., Excel) and other records;
  • Have a working knowledge of Microsoft Office products;
  • Follow directives, policies, and procedures, as provided;
  • Liaise with other Federal, State, and local law enforcement and other emergency response entities, as well as other organizations;
  • Effectively multi-task within a high-paced environment;
  • Collect information, capture details and disseminate accurate information;
  • Monitor and operate various security platforms to detect security risks, threats, or prohibited items, i.e., fire alarm systems, cameras, base station radio;
  • Monitor active alarms and initiate the necessary notification for response;
  • Assess the status of alarm settings, in the required security platform program, to determine if changes or adjustments are warranted;
  • Facilitate evacuation of individuals from dangerous and/or life threatening situations by providing security officers and responding personnel with up-to-date information;
  • Investigate the source of suspicious odors and sounds and initiate the necessary notification for response;
  • Observe unique characteristics of an individual for identification purposes;
  • Observe a persons body language to assess attitude and intention;
  • Locate and review documents and information (e.g., logs, lists);
  • Read memos and other written material to maintain knowledge;
  • Comprehend written direction, procedures, and policies;
  • Monitor FEMA phone and record all messages/communications;
  • Adhere to casual professional dress code; and
  • Participate in required training and exercises.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read, analyze, and interpret instructions, safety and security rules, procedures and operating manuals, correspondence and documents. Ability to write routine and emergency reports and correspondence. Ability to effectively present information on one-on-one, small group situations and to groups and customers or employees of the organization.

Math Ability:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common factors and decimals. Ability to perform these operations using units of weight measurement, volume and distance.

Reasoning Ability:

Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with and resolve problems involving few concrete variables in standardized and emergency conditions.


  • Be a United States citizen;
  • High school diploma or General Equivalency Diploma; and
  • Minimum of two years of experience working in a control center/dispatch environment within the past five years.

Knowledge, Skills and Other Abilities:

  • Read, write and thoroughly comprehend English language; fluency required
  • Oral and written communication skills
  • Must Be Able to Obtain US Suitability Clearance up to the Secret level
  • Pass medical screening requirements.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, and sit.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and computer equipment.

The noise level in the work environment is usually quiet to moderate.


Benefits and salary are under a Collective Bargaining Agreement. Currently $25.65 per hour plus H & W.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Control Systems Technician

Jones Lange Lasalle Inc.

Posted 3 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 About JLL Take your career to the next level by joining a high-energy team of problem solvers and innovators. JLL is partnering with Amazon's fulfillment network to ensure that buildings under our oversight operate at peak performance. We provide facility management, automation, and maintenance services in distribution centers across the U.S and Canada. Our teams of JLL technicians, facilities managers, and administrators work together to keep fulfillment center machinery running smoothly while upholding a safe environment where all employees can thrive. As Amazon continues to grow, our JLL facilities teams need capable people ready to keep buildings and equipment in safe working order. We have over 1,000 technicians and are planning to add 500 more skilled workers this year. If you're looking for a career that will provide a fast-paced work environment, ability to grow your career and the chance to learn from the best in the industry, then we're looking for people like you! Overview A proactive Controls Systems Technician role for fulfillment center operations, focusing on equipment troubleshooting and maintaining material handling equipment such as conveyors, sortation systems, scanners, cameras, print and apply systems, scales, HMI systems, and control cabinets. Essential Functions * Maintain material handling control systems, including PLC/PC controllers and industrial networks such as Ethernet, ControlNet, DeviceNet, motor control systems, servo drives, variable frequency drives, and electrical distribution systems. Profibus experience is a plus but not necessary. * Monitor Material Handling Equipment (MHE) metrics and partner with facilities/operations for system performance issues. * Utilize FC System Assessment reports to improve material handling system performance through maintaining and repairing identified deficiencies. * Utilize FC network support resources for guidance and assistance, and provide assistance to peers, as needed. * Communicate technical issues to Facilities and Operations management. Education and Experience * Associates degree in electronic technology or related field or equivalent experience * Experience with Allen Bradley products is preferred * Experience troubleshooting RS Logix 5000 is a plus, not necessary * Experience supporting a wide range of different conveyors and sortation systems * Experience with automation controls systems * Experience with industrial robotics * Experience with ASRS systems Knowledge, Skills, and Abilities * Systems controls knowledge and PLC troubleshooting experience classroom or working experience * Field service engineering experience * Project management experience * Working knowledge of ladder logic and PLC software such as Allen Bradley RS LOGIX 500 or 5000. * Ability to identify, maintain and troubleshoot PLC's and PLC components using relevant software. * Ability to identify and maintain Fanuc Robotics system components is a plus, preferred at some locations * Ability to identify, maintain and troubleshoot HMI components * Ability to identify, maintain and troubleshoot control network components * Ability to identify, maintain and troubleshoot Motor Controls including motor starters, Variable Frequency Drives, DC drives, and standard electrical components. * Industrial electrical hands-on experience and troubleshooting, including 480V 3-phase, 110 VAC, and 24VDC systems * Understand concepts of Warehouse Management System Software including Warehouse control systems * Reasoning, analytical and problem solving skills * Ability to interpret drawings both mechanical and electrical * Ability to identify, maintain and utilize SCADA systems and KPI's * Ability to access all levels and areas of the facility over 1 million square feet in most cases * Ability to interpret and understand policies and procedures and relate them to others JLL Privacy Statement When you visit JLL websites, JLL may collect information related to those visits, without you actively sending that information. This information may include, for example, the internet browser you are using, your access device's operating system, the language in which that system presents information to you, your IP (Internet Protocol) address, the web search that took you to the JLL website, the web pages and advertisements displayed to you, and the links you click on. For additional details please see JLL's Global Privacy Statement or our career site pages for each country. For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lange Lasalle Inc. Baltimore MD

Control Center Operator

Expired Job

Excalibur Associates, Inc.