Contract Sales Manager

The Kemtah Group Des Plaines , IL 60019

Posted 11 months ago

A Contract Sales Manager job in Des Plaines, IL is available with Belcan.

Responsibilities:

Need leader with great organizational skills as well as structured.

Great communication skills

Create and implement standard, reliable, repeatable processes to deliver exceptional service to our customers via phone, email, etc

Direct daily operations of customer service team; plan, prioritize and delegate work tasks to ensure proper functioning of the department; assess talent and build a team that leverages team member strengths

Review customer feedback and resolve problems that impact the service, efficiency, and productivity of the customer service team

Handle complex and escalated customer service issues

Manage and track customer orders from purchase to final shipping; maintain documentation to track customer requests and inquiries in EPICOR ERP System

Provide administrative and operational assistance to ensure smooth product delivery to customers

Interacts with other departments as required (order status, delivery updates, production & quality).

Requirements:

Technical Sales background

Aerospace or sheet metal/manufacturing experience.

Experience with Microsoft Office Suite Previous experience with ERP systems is preferred

Contract sales background

Leadership experience


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Contract Sales Manager

The Kemtah Group