A Contract Sales Manager job in Des Plaines, IL is available with Belcan.
Need leader with great organizational skills as well as structured.
Great communication skills
Create and implement standard, reliable, repeatable processes to deliver exceptional service to our customers via phone, email, etc
Direct daily operations of customer service team; plan, prioritize and delegate work tasks to ensure proper functioning of the department; assess talent and build a team that leverages team member strengths
Review customer feedback and resolve problems that impact the service, efficiency, and productivity of the customer service team
Handle complex and escalated customer service issues
Manage and track customer orders from purchase to final shipping; maintain documentation to track customer requests and inquiries in EPICOR ERP System
Provide administrative and operational assistance to ensure smooth product delivery to customers
Interacts with other departments as required (order status, delivery updates, production & quality).
Technical Sales background
Aerospace or sheet metal/manufacturing experience.
Experience with Microsoft Office Suite Previous experience with ERP systems is preferred
Contract sales background
The Kemtah Group