Contract Payment Specialist

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system's 2,000 square mile watershed that extends 125 miles north and west of the City.

The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills along with all the work required to maintain our citywide network of meters and meter reading devices. BCS serves approximately 836,000 customers and generates $3.6 billion of revenue annually.

BCS is seeking an experienced candidate to serve as a Contract Payment Specialist for the Queens Universal Metering-Technical Services Unit. Under the direct supervision of an Administrative Manager or senior supervisor, the selected candidates will perform work around account review pertaining to large meter contracts for payment purposes.

The selected candidate will also research and review accounts for various types of service orders, as well as schedule appointments for inspectors. There are clerical and administrative tasks such as creating and monitoring excel spreadsheets for reporting purposes, scanning, and mailings as needed by supervisor.

Physical/Environmental Factors:

Prolonged sitting.

Extensive typing for data entry work.

Viewing account information and multiple photos on PC throughout day.

Note: Only those serving in the permanent civil service title of Clerical Associate will be considered.

Minimum Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

1.Excellent customer service/interpersonal skills 2. Exceptional Communication and written skills 3.

Time Management 4. Professional 5. Proficient in BCS Browser Applications such as UMAX, FOS, BAPPS, WebX, STAR system. 6.

Familiarity with Microsoft Office: Outlook, Word and Excel, TEAMS 7. Team Player

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.