NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.
Title: Contract Manager II
Location: Atlanta, GA
The Contract Manager works as a member of the NCR Law Department and is responsible for drafting, reviewing, negotiating, and finalizing sales or procurement contracts that support NCR's business objectives, with a specific concentration on software licensing, hardware, maintenance and cloud services contracts, and payments. The Contract Manager develops negotiation strategies, conducts negotiations with customers and vendors, evaluates risk exposure, and makes recommendations to business clients within NCR, including senior management. The Contract Manager works with internal organizations such as Pricing, Global Sales, Global Procurement, and the CFO and Controller's Offices to limit margin erosion and ensure compliance with internal policies such as order and revenue recognition. Candidates must be able to work under the pressure of deadlines and demands of a variety of business clients and contract counterparties.
Key Areas of Responsibility:
Meet with internal clients to fully understand the business objectives and assess the risks arising out of a proposed sales or procurement transaction. Actively lead the NCR team in negotiating with the customer's senior management, attorneys, and contract professionals. Serve as the primary point of contact during negotiations both for representatives of the customer or vendor and within NCR.
Review, edit, and draft responses to customer or vendor proposed terms and conditions; develop or facilitate development of contract templates and other tools to be used by sales and procurement teams.
Advise NCR business people and senior management and make recommendations about contractual risks which create legal and business exposure to NCR. Identify risks; facilitate internal review of issues and obtain management/legal resolution. Exercise sound judgment in determining when issues require the involvement of other parts of the business or the Law Department. Work closely with bid support personnel, pricing, and other internal organizations to minimize margin erosion and mitigate risk items between bid review and contract signature.
Following execution of a contract, provide front-line contractual support for interpretation, including working with NCR sales teams, senior management, and other members of the Law Department on potential disputes and accounting or revenue recognition issues.
Maintain in-depth knowledge of NCR's procedures, processes and policies, especially the Contracts Policy, Incoming Orders and Backlog Policy, Procurement Policy, and the Revenue Recognition Policy; be knowledgeable of commercial contractual laws and practices within the Information Technology industry and fintech and payments industry; possess working knowledge of NCR's Solutions (products and services) and capabilities, financial analysis (P&L), tax laws, and general business laws.
Develop and provide education to internal organizations (e.g. Sales, Global Procurement, Customer Services, Professional Services, and Law Dept. associates) regarding contracting best practices and other relevant topics.
5+ years commercial contracting experience
Ability to travel and be available outside normal working hours on short notice
Requires conceptual and innovative thinking (i.e. identifying solutions); able to articulate complex ideas both legal and technical in nature, internally and externally
Must have or acquire an in-depth knowledge of NCR policies, organizational relationships and procedures, and acquire a working knowledge of NCR solutions (products and services)
Excellent communication skills with ability to negotiate internally and externally at high levels; strong writing skills and attention to detail
Ability to work under short deadlines with minimal advance notice and minimal supervision; self-sufficient and independent
Customer-facing and must present a positive and professional image to customers or vendors; excellent interpersonal skills
Ability to identify legal issues and escalate them as appropriate to the relevant attorney
Master of Business Administration or similar advanced degree
8+ years commercial contracting experience
In depth knowledge of services contracts including software as a service (SaaS), outsourcing, and managed services
Material experience in the fintech and payments industry
Lead and conduct negotiations with minimal supervision; possess excellent conflict resolution skills
Ability to supervise and coordinate efforts of one or more personnel from different areas both internally and externally
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.