Due to current COVID-19 restrictions, this is a temporary work from home role but will ultimately work in the Groton, CT office.
Performs a variety of duties to include contract review and account maintenance, and interaction with the RTS sales team, accounting department, client services, and engineering. Another aspect of the job is building and maintaining relationships with Department of Motor Vehicle and other third party processing agents to assist in the contract maintenance requirements. The contract implementation specialist plays a very important role in the end result of bringing on new clients to meet the expected annual revenue goals of RTS. This role also has an important part in projects related to the state(s) specialist supports. Provides constant feedback on ways to make processes more efficient and productive. Keeps all applications and databases up to date with client and user information as well as internal documentation of step-by-step daily functions and all current procedures.
Customer database maintenance to keep account information up-to-date including accurate record-keeping.
Verify all sales contracts are complete and correct and meet internal and external standards.
Answer incoming calls, instant messages, and emails from various internal & external customers.
Create internal users according to specified procedures.
Create and maintain relationships with DMV/state agencies and keep current on all state policies and procedures.
Update contractual procedures as needed.
Provide input to the marketing department to update internal and external forms as needed.
Attend weekly and monthly conference calls related to contractual issues.
Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
Highschool Diploma or GED
1-3 years of professional experience
Experience in Contract documentation review and some related knowledge in Automobile Sales and Motor Vehicle Regulations
Demonstrate proficiency with all applicable internal programs and databases including Salesforce and other internal programs.
General planning, analytical, and problem solving skills
Ability to handle and prioritize multiple and changing tasks and meet deadlines.
Proactive and cooperative problem-solving skills.
Who We Are
About Cox Automotive
There's nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.
We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Cox Auto Inc