Provide analysis of customer information to include sales as needed by our internal customers to evaluate LOC requests from external customers
Support contract audit request with documentation and pricing eligibility data to support the GPO
Manage membership projects related to system implementations and LOC process improvement
Manage GPO designation changes, GPO membership inquiries, and processing of price activations
Manage the inflow of customer initiated member designation in all forms: MDF, LOC, faxed, electronic, etc.
Assist in the administration of GPO and IDN contracts to include maintaining pricing in revenue management systems, ERP systems, documentation, and reporting
Support cross functional collaboration as it relates to data and process improvements (i.e. distributor communication and reporting)
Maintain GPO membership rosters and implement a structured process for internally auditing all major GPO rosters and IDN rosters against Stryker's coding and routinely validate and update on a pre-determined schedule
Report metrics weekly and monthly on membership coding changes
Respond to the sales forces of all MedSurg divisions to support defining members of GPO's within regions or territories, facilitate communication to the sales force from the National Accounts team as needed, and assisting the rep, via review of sales history, to determine eligibility for more committed tiers of GPO pricing.
Generate and submit periodic reports regarding responsibilities as assigned by supervisor
Respond promptly to customer initiated GPO coding via signed letters of commitment or membership designation forms.
Provide exceptional service and support to Stryker National and Corporate Account Managers and Sales Representatives in the field as needed
Practice all daily tasks as noted above with an awareness of the ongoing process of pricing integrity and support those initiatives
Work closely with the Indirect Channel team to address GPO membership and tiered pricing inquiries from customers and distributors
Assist in problem solving relative to pricing, eligibility, or membership issues
Work with a diverse business community to document as-is and to-be business processes.
Essential skills and experience:
Exceptional system skills Excellent verbal and written interpersonal communications skills
Excellent reasoning skills
Excellent problem solving and research skills
Excellent time management skills
Exceptional skills in applicable software programs (Excel, Access, Outlook)
Valued but not required skills and experience:
Work From Home: No
Travel Percentage: None
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.