Continuous Improvement Service Manager - Shop Modernization

Ryder System Washington , DC 20319

Posted 1 week ago

Position Description

The Continuous Improvement Service Manager position supports the development of the Ryder's Continuous Improvement culture across the FMS Business Units/Region by actively promoting and facilitating the use of continuous improvement methods to support new business and existing operations. This position will drive change through focused CI efforts to higher levels of performance in safety, quality, customer satisfaction, performance, cost and growth each and everyday. This high influence position will interface with employees at all levels and various functions/departments across the Region, BU and within our shops. This position reports to the Mgr. Continuous Improvement, Field Operations and supports assigned locations in a Region/BU. This Continuous Improvement Service Manager must possess a willingness and desire to work directly with his/her peers in the business units and throughout the Maintenance organization to define and set a strategy for engineering efforts and continuous improvement activities for new and existing operations. With a focus on the Truck Maintenance facilities and processes, the Service Manager II- Continuous Improvement provides coaching and guidance that ensures standardization and execution of maintenance processes and achievement of business objectives.





  • Bachelor's degree in Business, Transportation, Management, Industrial Engineering or related field

  • Master's degree in Industrial Engineering or related field preferred

  • Five (5) years or more management experience

  • Five (5) years or more Process or Operations Management experience preferred

  • Five (5) years or more supervisory experience preferred

  • Strong root cause analysis and problem solving skills

  • Strong organization, prioritization and planning skills

  • Ability to:

  • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Independently solve complex operational problems in a timely fashion

  • Manage projects to timeliness and demonstrate full competence in project management skills

  • Optimize execution of complex strategic labor, financial, quality, operating, safety and asset processes and related metrics

  • Work cross functionally in order to achieve desired results

  • Work independently and as a member of a team

  • Develops and delivers effective presentations

  • Strong verbal and written communication skills

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Capable of multi-tasking, highly organized, with excellent time management skills

  • Detailed oriented with excellent follow-up practices

  • Strong sense of personal accountability and a proven track record of achieving desired results

  • Detail oriented with excellent follow-up practices

  • Full MS Office Suite (PowerPoint, Excel, Word, Outlook, etc.) (intermediate level)

  • Working knowledge of maintenance accounting and P&L (intermediate level)

  • Knowledge of shop management systems intermediate preferred (intermediate level)


  • Provide formal and informal training, coaching, mentoring to Ryder associates: must be able to translate business System concepts to local situations and help individuals and teams progress in understanding and correct application for sustainable business improvements

  • Lead, communicate, implement and provide support on all corporate initiatives. Support, communicate and ensure compliance with all corporately mandated policies, procedures and processes

  • Perform announced and unannounced quality reviews at FMS branch locations within their assigned geographic area for compliance with predetermined standards relative to maintenance procedures. Provide feedback and input to the corporate Maintenance team regarding the field's performance versus the established standards

  • Design, implement, maintain, and audit the quality management system based on standard operating systems

  • Measure, track and perform on-going analysis to ensure process and financial objectives are met

  • Accountable for key maintenance measurements and results across his/her business unit or branches

  • Performs other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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Continuous Improvement Service Manager - Shop Modernization

Ryder System