Boston College Chestnut Hill , MA 02467
Posted 2 months ago
Boston College Introduction
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.
Job Description
Reporting to the Assistant Director and Director of CSON's Professional Development and Continuing Education department, the Program Assistant position is uniquely designed to fulfill departmental needs for customer service, programmatic success and student satisfaction. The successful candidate will serve as the primary point of contact for excellence in customer service with responsibility for planning, coordinating, and managing efficient courses and events. In this capacity, the Program Assistant will collaborate with the Assistant Director to identify, develop and implement marketing plans. This position also interfaces with the Fiscal & Administrative Specialist to support registration management and accreditation records maintenance. The role is divided into four major responsibilities:
Customer Service
Communication via, phone, email, zoom and live on campus
Create templates for email communications to all course registrants regarding confirmation, reminders and virtual links
Course Coordination
Enrollment management, learning space reservations and supply management, content review, order materials for student handouts and prepare signage for on campus courses, record-keeping (attendance, completion rates), course evaluation (distribute, collect and summarize), and award specialty program certificates.
Operations
Technology: PowerPoint, Photoshop, InDesign, CVENT, Canvas, Panopto, AEM, Constant Contact, Survey Monkey
Marketing
Brochure/email design and proofread; distribute promotional content including emails, posters, flyers;
Other general duties as assigned
Competencies
Qualified candidates will demonstrate a track record of
Ability to work independently and within a team framework
Outstanding oral/ written communication and organizational skills
Exceptional customer service mindset at all times
Ability to multi-task in a fast-paced environment
Ability to work with diverse population of students
Requirements
Requirements:
Education/Training
Bachelor's degree preferred; Computer proficiency is essential
Experience Required
3+ Years
Previous experience in office setting including phones, customer interface, computer skills and scheduling
Event planning; working with a team; undertaking tasks to ensure success
Proven competence with database management, advanced use of spreadsheets and word processing
Knowledge of HTML and web design; familiarity with visual graphics and text production
Exceptional Work Schedule/Physical Demands
A flexible schedule which can be changed to meet the various course changes
Willingness to work occasional weekends or evenings as needed
Moving tables/lifting boxes for classes or conference(s); meeting room set up as needed
Closing Statement
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
Tuition remission for Employees
Tuition remission for Spouses and Children who meet eligibility requirements
Generous Medical, Dental, and Vision Insurance
Low-Cost Life Insurance
Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
Paid Holidays Annually
Generous Sick and Vacation Pay
Additional benefits can be found on https://www.bc.edu/employeehandbook
Boston College conducts pre-employment background checks as part of the hiring process.
Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/diversity.
Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination.
Boston College