At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You'll always feel empowered and valued here.
Incredible teams doing exceptional work, every day
In Technology, we support First Republic's employees and clients through the acquisition, integration and management of the Bank's information technology systems and services. We drive innovation and explore emerging technologies so our people can be productive and focus on what matters most - providing extraordinary service.
The Messaging Engineer will play a critical role in engineering, administering and providing Level 2 and 3 technical support for First Republic Bank's messaging environment as well as other collaboration tools utilized by the bank. Specifically, the incumbent will assist in environment engineering enhancements, daily operational/maintenance activities, incremental upgrades, configuration changes as well as DR processes for the purpose of ensuring messaging systems are functioning properly in alignment with corporate and security policies. The Messaging Engineer will be part of highly experienced team and be provided new challenges on a daily basis.
What you'll do as a (contingent) Messaging Engineer:
Administration, Engineering and support of Microsoft Office 365 Messaging SaaS Environment (Exchange Online, Microsoft Intune, Teams and other O365 SaaS Collaboration products), including high availability and DR processes
Administration of O365 Exchange Online mail security, spam/malware filtering and encryption features.
Administration of O365 Exchange Online mail routing and message tracking incidents/requests.
Provide Level 2 and Level 3 engineering support with troubleshooting Microsoft O365 Exchange, Teams and Intune client side issues.
Assist with developing scripts to automate Microsoft O365 Messaging centric workflows and operational reports.
Be part of on-call duty roster and resolve escalations related to messaging and collaboration service incidents.
You could be a great fit if you have:
Significant experience with administering Microsoft O365 Environment and Exchange Online platform including High-Availability and DR processes and Azure Active Directory.
Significant experience with administering Microsoft O365 Teams including High-Availability and DR processes.
Experience with migration activates to Microsoft O365 from On-Premise environments.
Good experience with administering Exchange Online for message hygiene and encryption services.
Good experience with Active Directory and Windows Server.
Significant experience with configuring and troubleshooting email transport (SMTP) issues.
Significant experience with troubleshooting Microsoft Exchange Online client side issues.
Excellent troubleshooting and analytical skills pertaining to 2nd and 3rd Level O365 support.
Foundational to intermediary knowledge of PowerShell scripting for automating and reporting.
Excellent interpersonal, written and verbal communication skills.
Team player who is able to work with technical and non-technical individuals alike.
Willingness to continuously learn and provides extraordinary customer service.
Furthers the First Republic Bank culture and values.
Must be able to review and analyze data reports and manuals; must be computer proficient.
Must be able to communicate effectively via telephone and in person.
Own your work and your career - apply now
Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.
We want hard working team players. You'll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability - that's the First Republic way.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records, to the extent consistent with applicable federal and/or state law.