Contents Manager

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

Join the Paul Davis Team!

$60,000-$75,000 per year + bonus opportunities (based on experience)

Contents Manager

The Contents Manager position is a career in field services in the property damage restoration industry, primarily responsible for responding to emergency and property damaging situations. Our team addresses the property and the customer with skill, knowledge, and professionalism. Our goal is to preserve as much of the property as possible while working safely and efficiently on the job site.

• Medical, Dental, Vision & 401(k) benefits

• Paid Holiday, Vacation & Sick Days

• Overtime pay available

• Vehicle Provided for Company Use

• Cell Phone Allowance

• Paternity, Maternity and Adoption Leave

• Advancement Opportunities

• Paid Training for IICRC WRT, IIRC FRST & Lead RRP Licensing

RESPONSIBILITES:

• Oversee contents production from inventory, pack-outs, cleaning and deodarization, storage and pack-backs

• Scheduling and resource assignment

• Manage, train and motivate your team of cleaning and moving technicians

• Manage and maintain processing facilities

• Prepare initial scope and estimate, oversee inventory documentation and detailed/accurate job notes

• Submit Xactimate proposals and documentation

• Manage employee hours during projects

• Submit all documents to the bookkeeping/billing department

• Participate in production meetings

• Work safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold

• Survey damage within the property

• Complete assigned tasks and notes in our primary operating system (RMS)

• IICRC certification available as IICRC classes are offered

Qualifications:

• Two years contents/textile management experience in the restoration/contents field

• Ability to prioritize and multi-task

• Strong organizational skills

• Deadline and detail-oriented

• Strong leadership skills

• Reliable transportation

Competency - Knowledge, Skills and Abilities:

• Knowledge of technology (iPhone, iPad, computer)

• Customer Service Skills

• Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, Moisture Mapper, and additional systems as requested

• Ability to create documents

• Ability to answer and communicate with customers over the phone and face to face

• Ability to work independently and / or with a team

• Ability to participate in an on-call schedule

• Ability to work within hazardous environments safely

• Ability to operate a company vehicle safely

• Maintain a level of confidentiality

Preferred Education and Experience:

• High School Diploma or GED
• Customer Service experience
• 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling

Physical Requirement:

• Constantly move about job sites; stairs, walkways, roofs, crawl spaces

• Occasionally requires a ladder to complete jobs

• Must be able to communicate and converse with customers over the phone and face to face

• Ability to lift 50 lbs. regularly with ease

• Ability to safely operate a company vehicle

Special note: Our Phoenixville office will be relocating Summer 2024 from our current location to West Chester

Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

Reasonable Accommodation for Disability:

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer:

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.