Content Triage Engineer, Itunes Digital Supply Chain

Apple Inc. Cupertino , CA 95014

Posted 2 months ago

As a Content Triage Engineer, you will be part of a diverse team responsible for a mixture of content encoding / processing support (Apple TV+, Arcade, Video, Apps, Books, Music), CMS tools and process support. We are the grease and the glue within engineering team that builds the largest media store in the world. This role tackles many forms from basic customer service and training, to ticket investigation, content investigations, to identifying code and system fixes to issues. Our team is looking to hire a qualified and curious engineer to help us with an unusual role.

You'll have systems troubleshooting experience - examining log files, understanding system dependencies etc. Expert analyzing requirements, developing test cases, QA processes Previous proven experience with Command Line Unix and OS X You'll bring excellent experience with SQL, XML, scripting, programming (java preferred) You should have familiarity with digital media files and content - audio, video, eBook, apps Customer focus

You are a self-starter, standout colleague, with the ability to meet might deadlines applicant. We work as a "family" and try and all pull our own weight to keep the worlds favorite media store flowing with content 24 hours a day. You may be newly out of school with a CS degree, have a strong head on your shoulders and want to make your way into an incredible engineering org - this could be your first step. Inversely, you could have been coding for years and want to look at software from a different angle and want to use your experience and skills to make improvements at a more granular level. That would be extraordinary too! The big thing is be a "roll with it" kinda person who likes to fix things all the way to their root cause. SOME OF YOUR RESPONSIBILITIES WILL INCLUDE:

  • Reviewing issues reported by customers or detecting by our monitoring systems daily

  • Reporting, monitoring and solving the ingestion / encoding pipeline for all iTunes Digital Supply Chain

  • Conducting technical analysis of incidents, performing root cause investigation and review with technical teams

  • Working with Engineering teams to develop, implement and improve Incident Management and Problem Management

  • Serving as the primary point of contact for all technical groups and customers for iTunes Digital Supply Chain to address support issues and requests

  • Working with iTunes business and engineering teams in developing content types

  • Communicating with production teams in planning for systems resources and tracking time-sensitive content

  • Analyzing workflows, filing detailed bug reports and providing QA test plans You will go beyond the industry norm and demonstrate creativity in problem solving, ability to think dynamically and outside of standard convention, and adapt quickly to new technical areas. We promote innovation and new technology to further improve Apple's hardware performance and user experience. The people who work here have reinvented and defined entire industries with the Mac, iPhone, iPad, Apple TV+, Apple News, Arcade, Apple Watch, AirPods, HomePod and a multitude of groundbreaking Accessories. We have done the same with services, including iTunes, the App Store, Apple Music, and Apple Pay. The same passion for innovation that goes into our products also applies to our practices strengthening our commitment to leave the world better than we found it. You should join us to help deliver the next amazing Apple product.

Bachelor's degree in MIS, Computer Science, related field, or equivalent work experience is required.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Of Supply Chain Planning

Seagate Technology LLC

Posted 1 week ago

VIEW JOBS 4/13/2019 12:00:00 AM 2019-07-12T00:00 190944 Director of Supply Chain Planning (Open) Job Title: Director of Supply Chain Planning About This Role: For the skilled IT leader with a proven expertise in Supply Chain Planning and a seasoned background implementing global, integrated planning solutions in a hi-tech manufacturing environment, we have the ideal opportunity for you to take full ownership and partner with our business stakeholders and drive improvements in our integrated processes and systems. As the Director, Supply Chain Planning you will be the primary IT partner to the global planning business teams, supporting Forecasting, Demand Planning, Supply Planning, as well as Material Resource Planning for our vertically integrated manufacturing operations. Additionally, you will: * Help to identify opportunities for improvement * Project manage and drive supporting changes to the planning systems * Assist with defining system requirements, assessing and selecting vendor solutions * Conduct contract negotiations and manage system integrators About Our Group: Our Team supports Seagate users on an enterprise level with various internal information systems functions. The end to end analysis and process automation coupled with the technical components we provide, ensures our business partners are equipped with the necessary tools that enable them to meet their overall company goals and objectives About You: * Highly motivated and ability to work cross functionally * Strong attention to details with exceptional analytic skills * Seasoned in building relationships and polished in communications Your experience includes: * An advance level of experience in implementing forecasting, demand and supply planning solutions for global hi tech manufacturing * Proven knowledge of business processes related to SI & OP * Experience integrating supply commit process with suppliers * Demonstrated ability to partner with Business Leaders * Accomplished in managing and motivating teams, to include managing a global IT team * Proven expertise building and developing a highly knowledgeable and effective team * Experience supporting global vertically integrated manufacturing * Strong analytical skills and industry experience * Bachelor's Degree and/or equivalent experience. Highly desired expertise includes: * Experience with Adexa Planning solutions * Experience with Logility Voyager Demand Planning * Knowledge of i2 Factory Planner Location: Cupertino, CA Travel: 0 – 5% Job Family: Management Seagate Technology LLC Cupertino CA

Content Triage Engineer, Itunes Digital Supply Chain

Apple Inc.