Content Strategy Program Specialist

Coursera Mountain View , CA 94035

Posted 3 months ago

Coursera was founded by two computer science professors at Stanford with a vision of providing life-transforming learning experiences to anyone, anywhere. It is the world's largest online learning platform for higher education. 190 of the world's top universities and industry educators partner with Coursera to offer courses, Specializations, and degrees that empower over 40 million learners around the world to achieve their career goals. Over 1,800 companies use the company's enterprise platform Coursera for Business to transform their talent. Coursera is backed by leading venture capital firms such as Kleiner Perkins Caufield & Byers, New Enterprise Associates, GSV Capital, International Finance Corporation, Laureate Education Inc., and Learn Capital.

The Content Strategy Program Specialist will be the operations lead for the content strategy team. This person will need need to be a "jack of all trades" -- helping our team organize and execute on a variety of projects that range from routine to complex. Here are examples of the type of work you will engage in:

RFPs (request for proposals). The RFP is a call for proposals from our partners to make content for the Coursera platform. It focuses on different topics and formats, ranging from courses to degrees. You will work with the Content Strategy, Marketing, and Partnerships teams to create materials, define parameters, and track applications.

Manage research requests. Our team receives thousands of research requests each year from existing and new content partners. Your job will be to evaluate the merit and potential of new requests, as well as to assign requests from existing partners to our team members based on topic area and work capacity.

Defining processes and creating templates. Our team creates research reports for a variety of partner teams. Your job will be to templatize these reports and work with Design to create external versions. For new processes, we will look at you to gather requirements, create documentation, and help implement and improve upon.

Cross-functional projects. Our team is involved in a slew of cross-functional projects. We would love YOU to take charge of these. Common steps in these projects are: 1) identifying the project goals; 2) gathering requirements and information from key stakeholders; 3) driving the project to completion.

Check out life at Coursera on The Muse!

Your responsibilities:

  • Create materials for multiple RFPs, do initial review of applications for new content, and track applications/content.

  • Assign requests for research to team members, and vet new opportunities.

  • Define new processes and create documentation to help our team carry them out.

  • Identify possible areas for process and operational improvements, and guide the team through changes.

  • Drive cross-functional projects to completion. These will involve multiple stakeholders across the company with competing opinions and needs.

Your skills:

  • Have a multitude of experience managing projects and programs with wide-ranging scopes.

  • Are highly organized and execution-oriented.

  • Show a strong design sense and ease with Google Slides, Docs, and Sheets.

  • Have a can-do, results-oriented attitude.

  • Demonstrate comfort interpreting data; conducting light research a plus.

  • Comfortable and experienced driving action in uncharted situations.

  • Possess excellent communication skills and diplomacy; both are key in this role.

If this opportunity interests you, you might like these courses on Coursera:

  • Fundamentals of Project Planning and Management

  • Influence

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Content Strategy Program Specialist