Content Strategist/Ux Writer

The Recon Group Miami , FL 33196

Posted 11 months ago

Position: Content Strategist/UX Writer

Department: Marketing

Classification: Exempt

Reports to:


Position Summary:

goTRG is searching for a lead-up UX Writer on the Design team, working on naming features, defining the product voice, and generally figuring out how words can make our users' experience better. UX Writer will advocate for goTRG design and help shape product experiences by crafting copy that helps users complete the task at hand. This position sets the tone for content and drives cohesive product narratives across multiple platforms and touchpoints. As our resident wordsmiths, this position will work with a variety of UX design-related jobs including researchers, product managers, engineers, marketing, and customer operations to help establish connective language and a unified voice.

To be considered for this position, you must include your portfolio, website or other samples of work.

Major Responsibilities/Essential Functions:

  • Shape the user experience using goTRGs voice and tone

  • Develop content strategy, including taxonomy, nomenclature, standards, and governance

  • Design inclusive content for desktop and mobile, including microcopy, interaction flows, error messages, notifications, and in-product messaging

  • Conduct content audits and analyze customer data to evaluate content effectiveness

  • Contribute to content guidelines, develop content patterns, and evolve our voice and tone guidelines

  • Clearly document and share process, workflow, feedback history, and decisions

  • Manage multiple projects throughout the creative development process

  • Become a subject matter expert in your aligned product areathe business and the users.

  • Present and rationalize your work at product and design reviews

  • Complete high-quality work in a timely fashion within a fast-paced, dynamic context

  • Work with a global lens to deliver consistent content experiences across the product ecosystem

Basic Qualifications:

  • Background in UX and experience collaborating with Design and User Research
  • 5+ years of experience planning, writing, editing, and creating content strategy for web and mobile

Required Qualifications:

  • BA in Journalism, English, Communications, or related discipline

  • Experience with writing for both consumer and enterprise

  • Experience working on a global product

  • Has expressed a point-of-view through writing or speaking on topics related to UX or content strategy

  • Desire to contribute to goTRGs mission and vision

  • Resilient, motivated, and passionate about UX and Content Strategy

  • Ability to thrive in a fast-paced environment, and comfortable with ambiguity

  • Strong critical thinking skills

  • Able to effectively communicate the content experience to executives and stakeholders

About goTRG

The first end-to-end Business Solution.

goTRG is a leader in the implementation and execution of Omni-Channel and Supply Chain solutions. Our innovative R1 technology powers every touch, movement and decision for the world's largest companies resulting in superior net margins, controls and sell-through.

A fully managed goTRG solution delivers the smartest choices for every touch, movement and price decision for some of the world's largest companies while reducing their environmental footprint.

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Content Strategist/Ux Writer

The Recon Group